City Hotel Colombo 02

Views from reception were amazing . But ....Asked to change room. No kettle, a c not working. Mould on bathroom ceiling over the shower. TV not working. The staff were very good and found us another room. Second room was much better but wifi not accessible in bedroom had to go to reception to use wifi. No spoon to stir drinks and no extra teabags available. Bought our own teabags and spoon. Tv worked but only one Sri Lankan channel available. A C worked but would not go lower than 26 degrees. We tried to make it go lower and it would keep altering to 26 degrees again. I have my own a c so I know how to use it. At which point we gave up and stopped complaining as we were only there for 3 night. Slept the other way around on the bed to get some relief from the A C.

See above. Rooms need to not be mouldy Tv and wifi issues need addressing. A C should be checked before guests arrive. Adequate teamaking facilities- no teabags in a Sri Lankan hotel!

Clean

Washroom walls

Location Calmness