3 Bed- The Regency Suite

Location lovely large rooms.

Not cleaned properly and some previous damage to property seen. Lots of stairs

Please be wary of staying here. You have to pay £150 deposit on arrival which they are refusing to refund me on a false accusation. They also tried to charge £46 for additional linen when we did not order this.

The apartment was cleaned. It is in good area and walking distance from city center.

The suite is not suitable for families with babies and with buggy. Lift is not big enough. We checked in half an hour early and we still had to pay £10 extra even though the apartment was ready and there were people working in the office. Also we got deducted £3 from the deposit for management fee although we already paid for the room through booking.com so I am not entirely sure how many fee we ended up paying. Our main key apparently was broken and therefore we could only get in the apartment from the lift ( with kids and buggy was a difficult task) and we were told about this after making all those "extra payments". Not great customer service.

Staff were lovely!

The gate in the lift was very heavy!

Very good communication and easy check in. Helpful staff but not intrusive. Very good value for the size of the apartment and had everything we needed.

Nothing!