Monot Suites

Superbe!

The staff are amazing, the room was clean, well equipped modern. They even gave us a late checkout, really nice staff. Would definitely come back

Nothing

Location

I originally booked through Booking.com, but the hotel contacted me directly and asked me to cancel and rebook with them for a better rate, early check in, and late checkout. None of what was promised was delivered. I arrived at the hotel at 2:00 PM. There was no one at the reception for over 20 minutes. When someone finally arrived, I was told the room was not ready and would be available at 4:00 PM. This was already not early check in, but I agreed. I returned at 4:30 PM and the room was still not ready. I was then told it would be ready by 5:00 PM. I kept going back and forth with my luggage based on repeated false promises. At that point, it was clear the room would not be ready anytime soon. For context, I paid 200 USD++ per night for this room. Since checking in late in the evening was pointless, I asked for a refund for the night. The hotel refused. They suggested keeping the night as a credit instead, which I reluctantly accepted. At checkout, I was informed that there would be no refund and no credit, despite this being their own suggestion. I paid for a night, did not stay, and received nothing in return. This experience felt very unprofessional and misleading. I would not recommend this hotel and advise future guests to be very careful, especially when asked to cancel Booking.com reservations and book directly.

Location