Surry Seafood Company

The location was perfect for what we needed! It is beautifully located and the amenities are nice! The restaurant was amazing!

Not applicable

breakfast not included; coffee machine provided. Clean, beautiful riverfront view. Check in and check out was all electronically done.

I expected it to be closer to Williamsburg, but that was my fault for not checking location prior to booking.

Location

Tv in the bedroom would have been nice

The property was extremely clean, spacious, and the amenities inside more than Met. My family’s needs. Even though there were variable reviews on the Wi-Fi, I found that the Wi-Fi performance was good.

A family member indicated that he would’ve liked a TV in the bedroom, a school length mirror somewhere in the unit, and a hook on the back of the door to hang a towel. There were hooks near the towel rack. Just sharing the feedback. It would also have been nice for the owner of the property to work out a deal with the Restaurant to receive a discount for eating at the restaurant.

They require you to telephone them prior to arrival in order to provide your credit card details for incidentals; otherwise, they refuse to provide the door code for the room. We were told by staff that the hotelier does not trust customers who book via third-party sites to not steal items from the room. It is very insecure to give details over the telephone in such a manner, and if this was a requirement, then this should have been made clear at the time of booking. We had two rooms booked, and both were in need of some maintenance. We emailed the staff on the night of check-in, informing them that the balcony insect screen was torn in one room, plus a curtain was missing in the other room (making it awkward to sleep on the pull-out couch), but they did not reply. The bed creaked every time one moved. The balcony has no furniture, not even basic chairs to sit on in order to enjoy the views. We were woken up at 07:10 am by the lawn being mowed outside. We messaged the hotel with feedback to say that the timing of such gardening activities should be taken into consideration as not to disturb guests who might be still sleeping. The hotel responded apologising; however, they stuck to a bizarre stance, claiming that mowing at this hour of the day actually causes the “least disruption”. It is a shame as the location is wonderful, and the views magnificent.

Balcony views are wonderful.

Room was nice, comfortable with great small deck. Food downstairs is wonderful. Close to the ferry.