B&B Dora e Flavio Country Rooms

Для майбутніх гостей цього " гомтинного " помешкання - холодний душ літом - не велика проблема , але по прибуттю ми взнали, що " спільної кухні" ( анансованої на сайті) не існує. Вона як би існує , але користуватись єю не можна ) Окремо, треба виділити " гостинність" господаря цього помешкання - на якомусь етапі " знайомства" по приїзду, ми очікували що нас зараз просто пошлють))

Nothing. We booked a room with air conditioning, upon arrival we were given a miniature room in the attic with an old fan. According to the hostess, the air conditioner had broken down the day before and she couldn't get a repairman. She said we could open the windows later at night... when we went to bed, it soon became clear that it was impossible to sleep in over 30 degree heat in a hot claustrophobic room. So we opened the windows, through which mosquitoes immediately flooded in, even though the accommodation claims to have mosquito nets. Perhaps it would have been better to sleep downstairs in the car... A very unpleasant experience if you have 12 hours of driving ahead of you. Sleepless and mosquito-bitten, we needed to leave early in the morning, the hostess flashed through the house and greeted with my husband who was loading the car, but then disappeared to parts unknown, despite us trying to find her around the house and the garden for about 15 minutes. So we left. I would like to say that this was the end of our unpleasant experience, but the climax was yet to come. About an hour into the journey, the accommodation number rang. I couldn't answer because I was driving. I later sent a message asking to communicate via text. I then received several very rude messages accusing us of not paying for the services - although the accommodation provider must be very aware that it is impossible to make a reservation at their establishment on the Booking site without a payment in advance. So I immediately sent the hosts proof of payment. But that obviously was not enough. This time, they didn't like the amount of payment (part of the total amount was paid by Booking). Again they attacked me, claiming that the payment was declined (even though they already had proof and the payment was debited from my account, so the problem obviously could not have been on our side). A real nightmare.

Another rude text message with five exclamation points and order to check my bank account followed. It was just unbelievable. Not even a word of apology after I sent yet another proof of the chargeback one more time upon arriving home (which I certainly wasn't obligated to do). If for any freason I happened to falsely accuse someone of not paying, I would feel very ashamed and I would try to explain and make it right. But there was not a word of apology here or any time afterwards. The rude communication was really shocking. Last, but not least, the name of this place is Bed and Breakfast Dora and Flavio. Dont get confused, because there is no breakfast. Better name would be: Dora and Flavio - bed, no breakfast and no AC. It is a complete mystery to us why these hosts provide accommodation when they don't even understand how Booking works… I would like to add that this is my first ever negative review on Booking, but I felt I couldn't do otherwise.

Gréât location, very welcoming owner, nice dog, nice garden. A gréât budget option

The room, the owners, the garden

The wifi was only working in one corner of the room

Friendly owners, nice house, we found everything we needed for an enjoyable stay

N/A Everything was lovely, nothing to not be liked