Nalagi Hotel

Firstly the Duty Manager Vasitui and front of house staff Apemisa and Ana were always happy to help, always did everything with a smile. In the dining room Lepani was always helpful (I walk with a cane) nothing was too much trouble. The location of the hotel was convenient for me, the room (standard King Garden view) was excellent everything worked, particularly liked the in room safe. The fridge was always topped up with bottled water. Housekeeping was done regularly and the bathroom was stocked with towels, soap, shower gel and shampoo. Every staff member I interacted with were cheerful and helpful. The included breakfast in the dining room was adequate. I intend to be back in Fiji later on in the year,2026, and Nalagi although not the Crown Plaza is clean and comfortable.

Firstly the Duty Manager Vasiti and front of house staff Apemisa and Ana were delightful people to be in contact with, they were always most helpful and always had a smile for you.. In the dining room Lepani was always ready to assist (I walk with a cane) Over all my stay was excellent...

Pool

Dinner experience

Location and the restaurant

There was a taxi downstairs waiting for customers. He charged $80 for what should have been a $20 trip at the very most. Ask for metered taxis or negotiate your price before getting in.

A weird smell periodically comes through the vents. We had two rooms and both had the same smell. It was so strong at times that I had to open the door and let the heat in. It was either be hot, or smell the awful stench. The buffet breakfast was very basic. On day one there was a man cooking omelettes but on day two, the only protein source was unappetizing chicken sausages. The hotel itself is tired, and uncared for. The silicone in the showers has black mould, there’s a shortage of forks in the restaurant (guests were told to find one on another table, and as a result, most tables were missing forks. The air vents smell like a public toilet. There’s a massive brown ‘drip’ stain high up on the wall in reception. Only one elevator works. The transaction charge shows the hotel is run my Pingchen Investments- and that’s its whole vibe. “Owned by investors who don’t give a sh*t.

Everything

An absolutely flawless stay, comfortable, spacious, spotless, and made unforgettable by the incredible staff.