Quest Hotel Tagaytay

Nice fqcility

Centrally located between Fora and Ayala malls, great friendly staff

Good service, room was clean, comfy and quiet for sleeping

For a quick overnight stay at the discounted rate we paid it was worth it. Friendly staff, clean grounds, Cafe J (lobby cafe) had good food and friendly staff. Balony and mini fridge was a plus. Cons: shower water temperature is changes while using it. Mattress - while I slept comfortability it was a little uneven/lumpy. Bathroom is tight to move around. Sliding door for balcony could not lock (but they have a safe albiet low batt). The friendly front desk clerk started to speak to me in tagalog despite starting our conversation in english and handing her my US passport and me answering in english at all times. I had to say english po for the employee to revert back to englsih. I'm a US citizen with no filipino accent and while I may look filipino I'm not.

Generally okay, if not for the stains on toilets bowl cover.

Ideal location for the centre of the town and about a 15 minute walk to the viewpoint for Lake Taal and the Taal volcano. Staff were very attentive, ultra polite. It was not busy during the duration of my stay but I do wonder how the very small cafe would cope at busier times.

Overall was good

The staff are very accommodating and polite. I asked for few request and Ces, the frontline employee who assisted us made sure that have a comfortable vacation.

I don’t want to be ‘that’ tourist. And debated writing a review. But feel it’s only fair for other travellers. I booked to stay here for 3 nights and checked out a night early as I’d had enough. Note- this was EASILY the most expensive hotel I’ve stayed at so checking out early had big financial implications. They took a £40 deposit at check in which I disputed as I said I didn’t see why I couldn’t leave a card behind the till rather than have a huge amount of money leave my account. They assured me it was ‘floating’ and nothing would leave my account. I argued the opposite but to no avail. Begrudgingly paid and oh look- upon check out- not seeing my deposit back for another 2-3months! Room smelled of mould but couldn’t be bothered to argue. None of the staff were particularly forthcoming with recommendations of what to do/ where to go. Bar one - Justin- who is responsible for the few stars I have given this place. Key card didn’t work once. Had to keep going downstairs to reset. Just not a good experience. They apologised and gave me a croissant before I left as an apology but the reality is - I doubt I’ll see that money back but will post here if it comes through!

The room was clean just a little bit small especially the bathroom the safe was not bolted down. Someone could just walk out with the safe and the balcony door would not lock.