The Milestone Hotel

I really enjoyed my stay at The Milestone Hotel. The rooms were clean and comfortable, and the location in Kathmandu was very convenient. The staff were very welcoming and helpful throughout my stay. A special thanks to Pragadh at the reception — he was extremely polite, professional, and always ready to assist with anything I needed. He made the experience even better.

There was honestly nothing major to complain about. Everything met my expectations.

The staff is very friendly and giving us the easiest time during our check in time. They also give us advice on what to do in Kathmandu and giving tips on how to travel around. I love that the room give us comfort with a spacious area. I'm glad that the hotel have hot shower in their hotel since winter in Kathmandu can be very cold. The hotel also really at the center of shopping area. Really satisfied.

My stay in Kathmandu was amazing. The hotel was comfortable, clean and breakfast was amazing with nice view of Swayambunath but what touched my heart the most was the kindness of the Nepali people. I forgot the name of the reception boy. Very kind, gentle and very helpful. A special thanks him. He thoughtfully organised my 7-day itinerary in Kathmandu. His effort, kindness and attention to detail made my stay unforgettable. The hospitality is pure and heartfelt. They treat you like family. Truly unforgettable. ❤️

Nothing I liked in the hotel.

Cleaned fresh room had cigarette pieces Poor Breakfast served at 8th floor. Lift works upto 6 floors. Very narrow stairs. My wife with an operated knee could not climb. Hotel restaurant told that they don't have manpower for servicing breakfast for her. I was asked to carry the plate to my wife in 3rd floor through the narrow stairs. Request Booking.com to mention the CBF served only on 8th floor. Lift till 6th floor only. Had I known this I wouldn't have booked the hotel. No exhaust in the too small bathroom. Too small room given. Room cleaning only on demand. My room was not cleaned.

The hotel does have a couple of positives. The room had a modern-style design, and the location is central within Thamel, making it convenient for walking around shops and restaurants. Overall it was decent value for money.

The overall experience was disappointing, mainly due to cleanliness and basic comfort issues. The bathroom was the biggest problem—it clearly needed deep cleaning. We had to kill at least three cockroaches during our stay. The toiletries were only half-filled, and there was no shower gel provided. There was also no proper place to keep basic items like a toothbrush. Hot water came only intermittently, which was frustrating. The bathroom ceiling was very low with no ventilation or exhaust, making it feel suffocating. The sand-frosted bathroom door offered little privacy, and the flush started malfunctioning by the second day. The room itself was quite small for three people, and the rug was dirty. The staff was also not very accommodating; we requested an extra blanket and towel but were not provided with either. Breakfast was average at best, and surprisingly, coffee was not included in the tea tray in the room. Access to the hotel is another drawback, as it is located in a narrow back alley that is difficult for cars to reach.

Good

Stunning location in the heart of Thamel but very peaceful Rooms & restaurant are spotless and well maintained Great menu choice & food quality is superb

Absolutely nothing

The hotel is located on a quiet street, which makes it easy to reach while avoiding traffic noise. The rooms are quiet enough for a good rest. I also appreciated the staff's responsiveness—they are very polite and address all needs right away. Highly attentive and professional team, the hotel is quite clean and the rooms are very neat and stylish—they look exactly like the photos online

The room was missing a hairdryer, which was very inconvenient. Also, instead of proper ventilation, there was just a hole to the outside, making the room very cold. Breakfast quality was poor, especially the unfresh fruits. it was very difficult to eat because the chef was coughing and spitting into the sink right in front of the guests. My biggest complaint, however, was the noise from the housekeeping staff; they were shouting in the corridors very early, which is quite disrespectful to sleeping guests.