Metropolis Apartments

Set Up

1. Shortage of towels 2. No laundromat 3. Gate remote was not functional 4. Appliances were not working. Reported to cleaner and she promised to report but nothing happened. 5. Dish cloths were dirty

Great location, good neighborhood, apartment well designed and kept. Property manager very responsive

Nothing

It really felt like home! We loved the space and light. The decor and view from the apartment was also very nice.

The TV Remote didn't work.

Host met us with a welcome gift and was very friendly, leadup to stay information good, apartment location excellent, security good, view good

Host misinformed us re cleaning, security on first day was very rude, many items in the unit need attention, blocked drain on upstairs balcony so when the aircon ran the water filled up and dripped onto balcony below. Many globes not working, no instruction on how to use sound system, leak from upstairs balcony onto the lounge carpet. Toilet loose and made a terrible noise when sitting. Missing cutlery. Dirty cutlery in draw on arrival, table in lounge still had coffee cup stains on arrival, even after one cleaning service the dust on vases ect still not cleaned. We found dirt and a boarding pass from months ago under bed.

perfectly situated, great view of the city. furnished well

Needs a fan for the bedroom, becomes very hot in the bedroom. Before I booked, I enquired if smoking was allowed on the balcony when I received guests, which I was advised that it was allowed. I didn’t appreciate a complaint/accusation that someone was smoking in the unit, when no body was, and I was well aware of the rules. The person I dealt with made it sound as though I was lying. I was very upset and annoyed by this which didn’t make my stay as enjoyable as I wanted it to be.

convenient location

the fact that I had to get my hotel key from a different location at 1:30 in the morning

1.location central restaurants and activities 2. the security guards at reception are absolute gems- helped a lot

1 . Check in process- the keys at the agent’s office that’s 5km away. not ideal for someone not familiar with Cape Town . They don’t tell you this until you’ve paid . 2. TV isn’t a smart TV and wasn’t working - when I enquired with the agent they said it had YouTuBe (not in my case) 3. Curtain blinds were broken so 4. Wi-Fi wasn’t working properly (what’s the point?) 5. coffee machine but no capsules nor sachets 6. Noise from surrounding rooms

The security at the front desk are pleasant and helpful. The apartment is in a good location with access to V & A Waterfront, De Waterkant and the city centre. The unit was clean and has good kitchen appliances. The bathroom is also neat. A modern unit iverall. Beautiful mountain views of Table Mountain, Signal Hill and Lion's Head.

There was miscommunication on having a concierge bring the key to the apartment building on our arrival. This did not happen an we had to walk after 9pm in the evening to collect the key from a deposit box. The unit door was difficult to close (have reported). It would be a bonus to have cable TV. No kitchen dish clothes in kitchen.