Heritance Aarah

The best vacation ever!Everthing was great!

Excelente estadía. Lugar paradisiaco

Goede service, faciliteiten, mooie appartementen. Een van de mooiste plekken waar we zijn geweest. Alles is top geregeld. Redelijk nieuw resort, dus alles ziet er strak uit. Zeker value for money!

Its a beautiful resort on a stunning island. The facilities are very new and of great quality. They paid attention to detail. Food was particularly exceptional with set menus at a very high level of fine dining ! Overall exquisite experience

Hands down the best vacation we've ever been on. The overwater villa was perfect in every way. Our butler Prashant left us wanting for nothing. He handled all our dinner reservations and drove us to dinner every night, if we needed a bucket of ice to our room, it was there in minutes, if we needed more beer, wine or a bottle of alcohol delivered to the room, it was there in no time at no extra charge. House keeping was also amazing, our villa was cleaned twice a day including turn down service at night. The food was amazing, their kitchen staff is very talented and you never left anywhere hungry. Also, their pizza at the pool was phenomenal, which was an excellent surprise. Overall the best experience I have ever had at a resort!

Disappointed to say the least, the resort is beautiful but the management and staff dont do anything to enhance your stay despite only being at 30% occupancy. There is just too much to mention but ill try and be as brief as possible. Upon arrival in to MLE airport we was ushered through to the Sea Plane check in desk, I was informed that our luggage was overweight and it would cost is 180 USD which I had no problem with, so we taken a bus to the sea plane lounge and there we was waiting almost 3 hours and we was told we would be waiting for a Russian family of 9 (our group was 4 people) and when they arrived i was told 1 of our luggage would have to be added to the later sea plane because the plane was now overweight. I told them we was first to the lounge so why should we have to wait for our luggage and the Russian family not have to wait for theirs despite arriving after us ? No satisfactory answer was given. We then arrived to the resort after a 40 minute sea plane ride, (the plane is unbearable and has absolutely no space for the 14 of us that were in it) and because of having to wait for a bag (after paying for it to join us) and the fact im a hotels.com gold member I expected to be upgraded or at least greated with something as an apology.... Well absolutely nothing was offered despite being at a very low occupancy ? Just to add a few more things, Staff are very dismissive. Hotel didnt have normal lettuce as they didnt receive supplies. The list goes on.

El Hotel es muy bueno, tiene de todo y de primer nivel, pero lo mejor es su gente y me refiero a todos con los que nos tocó interactuar. Nosotros tuvimos a María que nos ayudó en todo lo que necesitamos.

悪くはないです、、、ただ数あるリゾートの中で印象に残る５つ星のサービス・質ではありません。 客層は韓国人&中国人が８割程度、残りが欧州系やインド系。 このホテルの発展とホテル選びをする皆様のためにレビューを書きます！ 部屋の内装：写真通りで満足しました！２名で水上ヴィラに泊まりました。シャワーの水圧もしっかりしてて快適です。ベットのマットレスはgood！テレビは３５インチぐらいかな？ アメニティ：毎日の補充がない。つめやすり、フェイスコットン・裁縫セットなど一通りのものはありましたが、初日以外、補充がなく自分からバトラーにお願いしないと追加がきませんでした。これぐらいは毎日補充して欲しかったです。 ミニバー：ジュース、チョコ,牛乳、コーラ、スプライト、ワインが入ってましたが毎日の補充はなし。今までとまったオールインクルーシブのホテルはどこも初日と同じように補充されてたのでがっかりしました。頼めばいいんですが、面倒くさいので、、、 食事：５つのレストランと３つのバーがあるとのことで、オールインクルーシブでも飽きが来にくいと思ってこのホテルを選びましたが・・・。１つのレストラン&１つのバーは改装のため閉店中。水上ヴィラでもスイートの部屋に泊まってないと、使用に１００ドル掛かるとのことで実際に使ったレストランは、３つのレストラン（うち１つは夕食のみ）と２つのバー。　朝食&ランチは２つのレストランからしか選べないため、３泊目には飽きました。宿泊前にお店が閉まってることの通知なし。 料理は、印象に残る美味しさではないですが美味しいです。カクテルはどれも丁寧に作られておりとってもよかったです！印象に残ったのは以下レストランです。 RALU:Staff were all nice. Particularly, Rahil?(Sorry we don't know your spell) We was glad that you came and talked to me in Japanese. HATAA:The staff was very friendly and accommodating.I would like to comment how pleased I was with the service provided by the man(He wearing glasses, worked on September 28 in Tai food). バトラー：水上ヴィラに宿泊したからか１名ついてくれました、彼とはSNSでやり取り（英語）をします。レスポンスはとても早いです。ミニバーに炭酸水がなく追加で頼んだらすぐにもってきてくれました。 hishan, he was very friendly and nice smile! Thank you for your kindness at work(especially,we was glad that quick your response is very good). SPA：９０分の２名のマサージで約４００ドルでした。東京の安めのスパという技術レベルで残念。揉み返しきちゃいました。部屋のゴミ箱には前の客の下着が残っているのが見えて嫌でした。 バギー：気遣いがあと一息足りない。バギーから客が降りる場所をあと１メートル前にしてくれれば、木にぶつからないのに、、でもどのスタッフも親切で笑顔がいい。 施設は写真通り良ですよ！

brand new resort - our stay at Heritance Aarah was wonderful - big & very clean rooms, friendly staff, delicious breakfast, lunch and dinner - we stayed here 2 weeks and had an amazing time !!!