Sutton Place 57

The apartment is well located and and was well equipped.

The check-in with the host was a disaster. Despite there being a lockbox for the keys, they insisted on an in person check in and then missed both scheduled meeting times. The apartment had been smoked in extensively. The response from the host was extremely poor to this serious issue. Eventually we found alternate accommodation for the last of 3 nights night. They did agree to a partial refund for the 1 night, which refund has not reflected yet! The host offered breakfast hampers to be delivered... a great initiative ... but they need to focus on getting the basics right first.

The view and the location. I also liked the space very much. The security at the gate was very friendly and helpful.

Nothing

It’s a cool place with views of Table Mountain, there’s shopping centre less than 5min away, 2 flights of steps but that’s a good workout

Not much really,

There is an aircon but its too low so the bedroom in the loft remains warm so it was a bit uncomfortable with the summer heat…

Nice area. Well maintained secure complex with manned security gates. Secure parking. The apartment is on the second floor so if you have poor mobility the stairs may be a problem. The apartment itself is clean, comfortable and well equipped. Good communication prior to arrival by the hosting company and we were met at the arranged time. There is everything you might need for your stay included hairdryer and iron. The bathroom is on the ground floor with the bedroom set in an upstairs mezzanine. There is aircon downstairs but it does not reach upstairs so it was very very hot in the bedroom but there is a fan which was a lifesaver. We didn’t use it but there is a very nice pool in the complex.

Super hot in the bedroom so the fan was essential. Bathroom is on a different floor to the bedroom. Stairs to the property might be a problem for anyone with mobility issues.

Beautiful space, well equipped, clean and comfortable.

The windows/sliding door could be better equipped to withstand the wind. The whistling through the cracks on a windy day was very loud.

The apartment itself was clean and very well taken care of. All amenities were great. There’s a tv but the Netflix wasn’t working so I had to use my personal login details for it. Clean bedding but only one blanket. So it’s quite cold in winter. Nice fridge. It has a dishwasher and washing machine. It’s in a very quiet area, which is great. It’s literally a street away from a shopping center with both Woolworths and Pick ‘n Pay. The security guard who was on duty during the day while I was there was SUCH A NICE GUY! It was a Coloured man, but I forgot to take his name.

When I stayed here, what the accommodation profile did not tell you is that the place is on the 3rd floor from the ground floor. And if you’re driving and parking in the basement, it’s on the 4th floor. There is no elevator. So if you’ve got bags and groceries for your stay, gear up for strenuous exercise! It’s DEFINITELY not for people with walking disabilities. Hated the key collection process. They use an agency to do the key handover. When I visited, the site said nothing about having to manually schedule a time to check in. When I booked, I got a message on the app to say that check-in is from 15:00. So I arrived at 15:00 exactly. Only to be told that I was supposed to message them and schedule a check-in. And even if I had contacted them, I wouldn’t have been able to get check-in before 16:00 regardless of what message they’ve added on the app. So I waited till 16:00. Then the concierge (freelance person who brings keys like an Uber) was 20 minutes late and arrived at 16:20. No explanation or anything. I hated that entire check-in system. You’re exhausted from travel and just want to settle in and rest. But you have to jump through hoops just to get into the place you paid for.

Neat, clean and has everything you need to be comfortable.

No hot water during loading shedding. Suspect the geyser to be gas-operated (not sure).