Oceana Resort Phuket

The positives were the size and quality of the room it was large and modern the pool was lovely and bigger than I expected There was plenty of towels and even pool/lbeach towels provided There was a decent size fridge in the room. The location was good except for the traffic noise. The downsides sadly were plentiful The noise from the street traffic was difficult to sleep through The bedside tables slanted downwards towards floor so you couldnt place anything on them There was not enough sunbeds The biggest issue was the staff although warm and friendly could not handle questions about anything you asked with the exception of 1 member who seemed very competant. Many staff could not speak of understand English which was difficult and frustrating. There was no bar and room service closed early so you couldnt place an order. Things felt disorganised and the staff not adequatly trained for the job. Id like to reiterate they were warm and friendly. I think most of the issues that are not good could be resolved with some work. I am an Travvel Industry professional and I wish to see the hotel do well and thrive.

Rigtig fint hotel med god renlighed. Dog var der ingen havemøbler på balkonen, så den blev ikke brugt til meget. Poolbaren var ikke åben/ikke eksisterende. Kun 5 solstole ved poolen.

Hôtel neuf et propre, personnel sympathique, chambre correcte, mais installée dans une chambre au bord de la rue sans balcon, petit déjeuner moche, belle piscine mais pas de transats ... seulement 6 dans cet hôtel. déprimant!

Nice staff! Great hotel, nice rooftop pool.. Excellent breakfast.. Nice room with only one problem.. The noise, bad insonorisation... (for information its really hard to get to patong(phuket) without paying every time 20€ to go and back with tuck tuck or taxi cause the hotel is in kamala..)

Estuvimos familia con 2 hijos de 17 y 11 años. En la habitación cabíamos perfectamente. Se agradece tener habitaciones para familias con hijos mayores. Parking cómodo para el coche que nos fue muy bien para desplazamientos. Vistas bien aunque no se ve el mar.

Vi var 2 voksen og 2 børn. I Vores værelse var der to 1,5 mands seng. Børnene var nødt til at sove sammen med os, hvilke gjorde at vi ikke kunne sove ordenligt. På de senge var der to dyner og 2 sove puder. Det skal siges at vi havde booket værelse til 4 personer. Børnenes alder var tastet ind. Der var kun håndklæde til 2 personer. Morgenmaden var virkelig dårligt. Hotellet ligger ud på et trafikeret vej, hvilket gjorde at der var masser af larm. Poolen er slet ik beregnet til børn, min datter på 4 gled flere gang. Vandet var kold. Meget få solsengen. Ingen poolbar. Selvom vi havde betalt for hotellet, skulle vi giv 1000 bath ved check in, dette fik vi dig tilbage. Dog skal det siges at personalet var virkelige søde. Men det er de fleste mennesker fra Thailand. Jeg vil slet ik anbefale denne hotel.

El hotel es nuevo y en general bonito y la habitación era amplia, pero le faltaba mobiliario. Sólo había una silla y un puf para sentarse en todo el cuarto y en el balcón terraza no había absolutamente nada: ni mesa ni sillas, lo que lo convertía en un espacio totalmente desaprovechado. El día del Check out nos quisieron cobrar un cover de edredón que supuestamente habíamos manchado con algo que parecía tinta roja: cuando les dijimos que nuestros edredones estaban en las camas que aún no habían venido a hacer, alegaron que el edredón manchado era del día anterior...finalmente el gerente intervino y no nos cobraron nada. Insólito, jamás visto. Demás está de decir que no pensamos regresar, una lástima.

Hotel faces a very noisy road and dont be deceived by the photos. B/F was not just terrible but was not topped up. Staff didnt even top up coffee, bread, dishes and reply was “finished”. Even the Manager was irresponsible and all he gave was stares. I have written to the GM who till now has not met or spoken or even replied to me. Try to avoid this hotel if possible

The staff were friendly and quick to respond to our request to change the room due to some foul smelling from the toilet sewage. The hotel is walking distance (abt 10mins) to the nearby Kamala Beach and a row of local seafood restaurants. The hotel is infront of the road junction and you can be disturbed by the traffic sound. The breakfast is simple, good enough for light eaters. The pool and the gym are great.

Nice facility, the staff were very accommodating and the beds were VERY comfy!