Courtyard by Marriott Winter Haven

Great staff

Super Clean, and very restful. Staff was amazing. They went out of their way to book us a room after a delayed cruise. Luke is on staff and was incredibly helpful and kind in making our stay great!!! Amy at the Tampa marriott water st. spent 45 minutes calling all of the area hotels to find the nearest location to Tampa. Everything was booked because of a hurricane, but she located the Marriott Winter Haven and the stay was excellent. We are very thankful to have encountered Luke and Amy with Marriott Hotels.

Only one person attending at the front desk. Asked for toiletries and didn’t have anybody to send them to my room. Mattress very hard and very uncomfortable, it also smelled of humidity.

The room was clean and quiet. Our bed was comfortable. The staff was friendly. It was very close to Legoland for those visiting the park. Although we were just passing through to Wachula. The shower needed a little work as it had a leak that caused it to spray the ceiling while showering. But it had plenty of pressure and other than that, it was fine.

Clean comfortable room and a friendly staff.

No free breakfast.

no rating for areas around the property as i did not explore this

Staff were very friendly and place seems brand new.

I'd rate the hotel 10 stars, based on the staff alone. I was forced to make an unplanned detour while on vacation in Florida, due to mandatory evacuations. I randomly chose Winter Haven as far enough inland for safety. The staff was so welcoming, very pleasant and professional. Based on how busy the hotel was while I was there, I am sure they experienced an influx of guests in my same situation, but handled the influx with grace and professionalism. Front Desk staff was there to answer my questions about the area - offering dining suggestions etc. Tishann, Ellie and the younger gentleman (whose name I can't recall) in particular were particularly gracious. The staff at the Bistro were very nice. Housekeeping were among the most pleasant I have encountered in my travels, always saying hi with a smile as you walk by. The hotel grounds and room were very clean. The Bistro served coffee, good breakfast and dinner food in an inviting environment. There is a small pool which overlooks a man-made lake. I did not get a chance to use this due to the weather. Location is very convenient to a number of restaurants, shopping and a Publix. I may never get back to Winter Haven, but if I do, this will be my choice of where to stay. Room Tip: Ask for a room with a view of the lake!

Excellent