Tru By Hilton Shepherdsville Louisville South

Hotel itself was very nice, very clean, and up to date.

My kiddos got sick (well beyond my control) i tried to clean it up for them with the towels provided in my room. I was told they wanted to charge me a cleaning fee due to using the towels in my room, and then he had puked again so i was unable to clean it up, talked to housekeeping and she refused to give me anything for me to clean it up or even look at it as she was on my floor next to my room. Then they told me that it was just so much and i didn’t try to clean it up so they charged me again a cleaning fee. Through the night he puked again and they charged a cleaning fee due to having to “throw out the mattress” bc it has bodily fluid on it. Each of these incidents was $250-$350 A PIECE. Mind you, im sure they DO NOT charge when people have sex in their rooms and get their own bodily fluids everywhere, or when a women is on that time or the month and they accidentally bleed on the sheets/bedding. But my sick kids is an inconvenience to them…. They was VERY rude about everything. Again i would have cleaned up my kids mess, however i did not have anything to clean it up with, and they already charged me for using the towels THEY provided me in MY room to clean up the mess the first time.. its a very “dammed if you dammed if you don’t” hotel with that management, they will also cancel your rooms with any excuse just to up the price, and if you have more than one room booked and you cancel one, they will cancel the CHEAPEST one, and not tell you.

Friendly staff. Good breakfast. Good location.