Tru By Hilton El Paso East Loop 375

Clean/modern amenities.family/kid friendly.

Overall the hotel was nice. The room was minimal and a bit small. However the bed was a larger king and the shower was a large walk-in which was really nice. There were 2 things that kept me from giving a total 5 star rating…housekeeping cleans room every other day and they will give you extra towels whenever requested which is ok with me. But on the day of housekeeping we returned from a long outing to find our room had not been cleaned which was disappointing. It was already too late in the day to request housekeeping. We did however report it to the front desk. Secondly, the evening front desk clerk was the most unfriendliest person. Never saw her smile, acted like she wished she wasn’t there, and didn’t want to be bothered. I might possibly stay there again but I would have to give it a lot of thought. After having said this…I must give kudos to the morning front desk clerk. She was professional, friendly, and made you feel like you mattered.

Great and beautiful

Has a good vibe, I look for Tru properties now when I travel.

Everything

na

Great staff, great place but the swimming pool looked dirty and there weren’t any great restaurants to eat at.

the Room was tiny FOR $ 150 A Night I a room the same size as the smallest bed - Room in my house. The bed was HARD AS A ROCK so were the pillows there was NO grass to take my dog out to go to the bathroom on The empty lot next door was covered in broken glass and there was a dead Mummified Chihuahua laying there for the world to see TV didn't WORK lady at the front desk was nice coffee sucked Breakfast. Stunk so bad we didnt even eat will Never stay at A TRU HILTON Again

A lot of nosy and wall we’re very thin

very nice