The Brewers Arms

Good location for Carlton Towers

The weirdest set up for breakfast on day 1 and no breakfast on day 2.

The room was beautiful and clean

The booking stated it included breakfast which was one of the reasons why I booked this accommodation. When we checked in we were told breakfast would be between 8 and 10. I stated we would be down at 8 as we had a busy day. We went down at 8 and the access was locked, we knocked no answer, went down at 8.10 knocked again, no answer. Tried again at 8.20 again no answer. We had to leave through the door on the side of the building as we had no idea of knowing when they would serve breakfast and we just left the key in the bedroom door as there was no way we could find any staff. There was also no towels provided in the room which we did not realise until it was too late and did not want to go down into a busy pub with wet hair to ask for some. I think the worse thing is that I left a note with my contact details and also a message on booking.com asking for a partial refund to cover the breakfast, though have had no reply. Very poor customer service.

Large bedroom with comfortable bed. Powerful shower.

The room facing the road is quite noisy if the window is open. Not an issue if its closed.

OVER BOOKED. Be careful when booking on booking.com. they mustn't update the information on here. When I booked it said there was 3 rooms left. Turned up and they were fully booked and my room wasnt available. The following day still received a message from the hotel asking how my stay was

There is the most awesome ale brewery attached to the pub behind it! Zero ale miles and very good beer!

Nothing.

Location was good for us. Quiet room at the back of the hotel. Lovely spacious room! Nicely decorated. Ashley, Chloe and George were lovely. New managers, one month in post so still getting used to running it. All very hard working. Ample parking.

Stayed for six nights which is probably unusual but from a housekeeping point of view the stay was far from ideal.