Citadines Bay City Manila

When I arrived by taxi. There was an issue with my payment not working. The security men were very nice, helpful, patient and trustworthy. As I didn't have cash on me, they said I can give to them the money and the taxi driver will come back later and they will then give him the money. They did what they said they would. They were always so polite, smiling and kind. Same as the ladies at the counter, very good customer service. The breakfast included was very nice. The pool area is very relaxing and the gym is nice too. Having free towels for both utilities was good. The people working in welcoming at the pool and gym area had a very good customer service too. When I left, a security man was able to book me a taxi as I wasn't able on my phone. We could have water everyday, towels whenever we needed. It is good that it's just next to a little mall and there is a supermarket and other cool shops inside.

The room had a smell that I didn't like. Like old or dirty maybe. In the shower, there is some mold in the white lines at the bottom on the shower.

Location ,staff and cleanliness

None

The gym was the best we’ve seen in the various hotels we’ve stayed in, including different countries. The room was spacious and comfortable. Also very close to the airport.

Food at the hotel wasn’t the best

Delicious food,beds are so comfy,very close to malls,restaurants and grocery stores and banks.Close to airport as well.Staff are the best.Police and security are on site which is also very safe.I will recommend this place to everyone.

They don't have face towels and when you call for some toiletries it take so long for them to come.

Nice clean room

It was missing some of the basics that you would expect in any hotel. No bath towels, no face washer or floor mat, no bottled water.

I never regretted choosing this hotel. The location is excellent and close to everything I needed. The service was outstanding, and the staff were very welcoming, helpful, and friendly—they treated us like friends. Special thanks and appreciation to James and Alyssa for their exceptional service and kindness.

The room was good and the bedroom nice large

The lounge has a grey blue office atmosphere. The life music in the lounge and restaurant is way to loud.

The staff are nice. Shout out to james or something J who helped us throughout our stay.

The bathroom was not clean when we got to our designated room. There was a pungent smell, especially in the shower area. I’m disappointed, but nonetheless, they were able to clean it. However, there is still that pungent smell after cleaning, and I hope they address the issue for the future.