Hotel One Mall Road Murree

Location

Heater not working properly

Worst place to stay. Not even worth 1000 per night. The room was literally infested with insects.

Not one of the worst, but the only worst hotel to stay in. The rooms seem like they have never been cleaned, and the staff behave as if they are doing you a huge favor — as if we owe them something. The bed sheets and quilts were literally stinky. There was even a centipede in my room, which I showed to the cleaner. Instead of being embarrassed, he simply crushed it under his foot and walked away. Water was leaking in the room and had reached near my bed. They also turned off my room heater, and when I asked them to turn it back on, they said that other rooms in the same row had requested it to be turned off — meaning others get to decide what you can or can’t do, even though you’re paying for your own room. What does their heater connection have to do with mine anyway? For less than half the price of this place, you can easily find much better rooms nearby. I usually stay at Dreamland Hotel — I have no idea why I made this terrible decision this time. Please read reviews before booking; they really help.

Location and service

Our stay was excellent with a beautiful view, and we really enjoyed the overall experience. However, a few things could be improved.

The bathroom sleeper was very slippery and risky – one of our guests even slipped, so it should be replaced. The mattress was not comfortable, and the extra mattress provided was also of poor quality. The breakfast menu was good, but vegetarian options were limited. Washroom cleaning could have been better, and it would be helpful to keep a small floor wiper in the washroom.The rooms also need better lighting.