Cities of the World - Apartments Cusco

I wanted to follow up regarding our request for a refund for the last of our three-night stay. While we appreciated certain aspects of the property, we were ultimately disappointed by a number of issues that impacted our experience: 1.⁠ ⁠The main chandelier light in our room did not work throughout our stay. 2.⁠ ⁠The bathtub took approximately 45 minutes to fill due to poor water pressure on the hot side. 3.⁠ ⁠The steam buildup completely blocked the view while bathing, which was one of the key features we were looking forward to. 4.⁠ ⁠The “continental breakfast” consisted of two eggs, a few slices of bread, two bananas, and some cereal — all laid out without replenishment. This fell far below expectations based on the listing. Additionally, I experienced congestion from what felt like a dusty, stuffy environment. While I understand your team believes this isn’t due to cleanliness, the experience still affected our comfort and contributed to our decision to leave early. We believe a refund for the final night is a fair and reasonable request, especially given that we raised concerns during the stay.

The hotel was nice and comfortable. It was smaller then expected but we made it work. The host julia is incredible. She provided us with items to cook breakfast everyday and was easy to get in touch with if needed. There was hot water and the toilets worked! We stayed in the unit that had the overlooking terrace over cusco and it was gorgeous.

The location was fantastic, the receptionist was lovely very friendly and kind. Be aware of altitude sickness and take precautions, we had very mild symptoms.

Lovely apartment, very nicely decorated and equipped with all the essentials. Breakfast items are supplied to allow you to make your own and we were asked what items we would like which was a nice addition. Very welcoming and helpful host! Would definitely recommend and stay again!

Fantastic views and setting. Lovely and unique accommodations. Host staff was incredibly responsive and friendly.

The room had an amazing view of Cusco! It was also so comfortable and nicely decorated. Julia (owner? Manager? ) was incredible. So friendly, went out of her way to make sure we were comfortable and that our room was taken care of. She even hand delivered eggs, bread, cheese and avocado every night so we could make breakfast in the morning. I cannot recommend this place enough!!

Great little hotel in the centre of Cusco - great neighbourhood. Loved the kitchen and jacuzzi and large bed! Host Julia was fantastic

The slight walk uphill to get back but wasn't that hard!

This was a sweet and charming place to stay. Our family of five really enjoyed our stay. The staff was friendly and the restaurant was very good as well. We would definitely go back to this place again and I would recommend it to a friend.

Recommended place, the room is clean and warm. The style and view 10 to 10.