Fairfield Inn & Suites by Marriott Poplar Bluff

Nice location. Large enough room to accommodate me and my guest.

It’s was nice and clean

Nothing

Great location

The variety at breakfast

Paying for a king bed and being put in a queen, when told front desk the bed wasn't the right size....she replied how do you know...did you measure?! Horrible customer service

Nice and clean

Nothing

We had the WORST experience ever at this hotel. Our group of four consisted of my 83 year old mother, my sister, my niece, and myself. We were traveling to attend the wedding shower for one of my other nieces. When we checked in around 8:30 pm, we entered our room and discovered that we had been given a King size bed. We had reservations for 2 queen size beds. We were told that the hotel was full and they could not make any changes. When we asked why one of our beds had been taken away from us, we were told that the manager made the change and moved us to an upgrade. They said that there was a pullout sofa in the room. We asked how it could be an upgrade when we're were denied a bed in place of a pull out sofa? We asked to speak with the manager and were told that she was home and wouldn't answer the phone because she had grandchildren. My sister and I tried to sleep on the pullout, but it was extremely uncomfortable. We finally had to just sleep on the floor. The next morning, we asked to speak to the manager again. We were told that she would not be in until Monday and would not respond to any calls. We asked that she contact us on Monday. We never received a call. My sister finally had to contact the manager, whose name is Tammy. She was very unhelpful and said that the best she could help us with was 3,000 points added back to our account. The room had cost 13,000 points. She also told my sister that she was filing a complaint against us because she stated we had been rude and threatening. My sister told her to look at the videos and listen to them. There were no threats made in any way. We were very upset about having to sleep on the floor and let our concerns be known. Tammy stated that she had done all she could do to help us and abruptly hung up the phone on my sister. I contacted the Marriott corporation on Tuesday, and they are providing both my sister and myself with 15,000 points each. They were very apologetic and helpful. That is the kind of Marriott service we are accustomed to. I hope that the management at this hotel is dealt with so that no other customers have to go through what we did.