Heritage Hotel Suites and Spa

A wonderful stay both before and after our Mardi Himal trek. Fabulous breakfast and delicious evening meals. Informative, helpful staff. And beautiful decor, some antique and others handcrafted by local craftsmen.

I spent one night in Heritage Hotel and felt like I was in some kind of Museum because of the decors inside and outside. Magical! Nepali traditions and culture have been beautifully displayed in this hotel. Every nook and corner has details to admire! Located in the heart of Lakeside, you can access the buzzing life of Lakeside just few steps away. Highly recommended!

We stayed at Heritage for five nights in total. Overall it was pleasant, the suite was clean and tidy and the bathroom/shower was nice and warm. Breakfast was ok and I'm not sure about lunch/dinner as we always ate out. The location is super and we were able to keep our suitcase with them for free when we went on a week long trek so they were accommodating. The main issue with the hotel is the service which isn't always competent. 1) I booked a massage giving notice in the timescale requested but when I went down to go to the spa, there was no masseuse so I then waited another hour. Unfortunately a male masseuse was on offer which I wasn’t aware of or comfortable with, so I decided to cancel after all the delays. 2) We stayed an extra night as we finished our trek early and the hotel was storing our suitcase as mentioned above. I was asked to come to the front desk twice when I was trying to go to sleep because the staff realised they'd given me the wrong room rate 3) We booked a taxi with them the next day to take us to our next hotel. I gave them the address in advance as there are two hotels of the same name in Pokhara and they confirmed they had the correct details. Half way into our journey we realised the taxi was taking us to the wrong hotel. This was frustrating as we had paid in advance and we decided it was easier to sort it out ourselves then to get the Heritage hotel staff to resolve their error as we didn’t trust they could do so effectively.

This was a great experience overall! The hotel is beautiful and a true work of art. So much detail to the Nepali culture in their interior design. The manager went above and beyond to give us an amazing experience. The only part that was a little underwhelming was my spa experience. For the price it was still worth it though.