Holiday Inn Express & Suites Atlanta Airport NE - Hapeville by IHG

Everything was clean, staff was kind and very helpful

After an awful experience at ATL with Delta and had to book last minute overnight accomodation. When arriving at the Hapeville Holiday Inn Express I was greeted by Timothy who was the best customer care assistant I've ever had. He was calm, kind and very efficient. Despite the late hour he helped me check in and then later on helped me with the internet which wasn't functioning for me. He went above and beyond to fix my problem and I am very grateful. Timothy restored my faith in humanity after a terrible experience at the airport!

Everything was great, the hotel beds were comfy and clean and the shower was hot and good pressure. Breakfast was basic, but good enough and the staff were great.

Breakfast was just okay but it needed to have more food choices. The location was perfect for my final destination. My refrigerator was broken and the maintenance staff replaced it very quickly and the gentleman was very friendly and professional.

Better breakfast selections

very clean!

pay for parking

Friendly staff

The family upstairs making a lot of noise

The size of the rooms. The cleanliness. The airport shuttle

The daytime desk clerk isn’t nice. Very nice nasty

Location

Parking fee