Heaven in Charlotte Furnished Apartments

Just all around poor customer service experience

very nice, convenient location.

This was a disappointing stay from the start. I inquired as to where the “extra” shampoo and conditioner was located since all I could find was one tiny (one ounce) bottle of each for a five day (Tuesday through Saturday) stay. I’ve included a photo for reference. I was informed that that was all I would be provided with. As a woman with long hair, that conditioner bottle will barely make it one day, let alone five. And in an apartment meant for two people, I’m not sure how they think that is sufficient. On hotels.com this property claims that “free toiletries” are provided. But when you inquire about the toiletries, they tell you that they sent a separate email saying that a “starter kit” will be provided. They don’t say how insufficient the starter kit will be. They also do not provide wash cloths, or even tissues, so I washed my face with toilet paper. There was only one hand towel for the five days. For a room meant for two people. It was infuriating to know that supplies like conditioner were likely easily accessed in the locked closet (in the room) that stated “employees only”. The floors were filthy. My white socks were brown after about an hour. The shower curtain was mildewy and smelled. The laundry detergent was a dripping/leaking pile of 3 pods. I’ve included photos of these great features as well. I’m not sure why for over $1000 for the stay, a few minimal conveniences could not be included.

I absolutely loved this property. So much to walk too. Staff was very nice. I would stay here again.

The apartment was clean and very comfortable and it had an awesome view of the city. The staff was friendly and courteous and I would highly recommend staying here.

We had a terrific 4 night stay at this property. The room was super clean and in great condition. The amenities at the property were amazing: beautiful pool, gym, and fantastic social/lounge spaces where we spent time (beautifully decorated!). A Whole Foods is downstairs, so shopping was easy. It is also within walking distance of everything. The concierge staff was awesome- really friendly and helpful. Would stay again!

Very beautiful apartment, located across the street from the convention center and NASCAR HOF. Walking distance to stadium and lots of restaurants. I will definitely stay there again when I return to Charlotte!

Great trip....a little confusing upon check-in..couldnt find the leasing office without calling but after calling was directed to it with ease.

Will definitely return. Fabulous location. Clean, safe and spacious.

Perfect location, price, property, and near-perfect service. I almost wish I could live here. Starbucks and Whole Foods literally downstairs meant I only had to drive if I had an on-site meeting. Pool, dog park, gym all clean and well-maintained. And, bonus, garage parking where I never had trouble find a space.