Residence Inn by Marriott Modesto North

very nice well kept property

Great place to stay!

I was so disappointed with our stay at the Marriott Residence Inn at Modesto. Originally, I called to confirm our arrival and the person who answered the phone, Dave or Dan seemed uninterested in working on that Saturday day. That was strike 1. I asked Dan if there was by chance a room with 2 Double Beds and he told me that it was not available and I would need to look into their sister hotel. I thought he was a little rude on the phone and asked his name. When he gave it me, his attitude seemend to perk up a bit. When we arrived and checked in, I asked the front desk attendant again if there might be a room with 2 beds and she rudely answered with, "You have a 2 bedroom suite." Oh okay, thank you Dan or Dave! Strike 1 was now taken away, but given back to the night attendant. Then, when we went to our room, I turned down the bed, as I always do and noticed that there were a few black hairs on the sheets. After I pulled the top comforter completely off the bed, I noticed over 20 black hairs on the sheets and the top comforter. As you could imagine, I was completely disgusted! When I went down to tell the front desk attendant, she again was rude and told me she would send someone up to change the sheets. No apologies at all! Strike 2 and 3!!! I stay at Marriott Residence often because I travel with my kids for sports. I have never encountered a bed this disgusting and such rude front desk attendants. I will NEVER stay at this hotel again and I reccomend that others not stay here either until they can train the employees to be more customer service oriented and to make sure that all rooms get cleaned after someone stays in them! So disappointed! I've added photos.Unfortunately, the photos are a bit blurry. I don't blame Marriott, but I do blame the management team at this hotel!

Excellent checkin! Manager super friendly and helpful.

This is how a hotel should be run. Very happy with our stay here. The rooms are comfortable and clean. Staff is very helpful and friendly. While the hotel is a bit on the outskirts of the main part of the city, we found that everywhere was easy and fast to get to since we could pop onto Kiernan.

We stayed in a 2 room suite. It was very nice. Lots of room and 3 TVs. Service was exceptional and entire hotel is very clean. Outside and inside look as good as the pictures. We would stay here again. I have stayed in a single room as well before, and it was very nice too. Thanks!

Great location, very clean rooms & lobby, professional staff. Pool, while small was clean and well keep. Breakfast had everything we wanted. We will, absolutely stay again. Plus’s we used our Bonboy Card to earn extra points. Thank you Marriott Modesto!

Good news is we were able to check in quite early. Bad news is we were not told it was an accessible room, and the wall and especially the ceiling were is rough shape. Painting cardboard and screwing it over a hole in the ceiling? Pretty weak guys!

The first time I stayed here, I gave it 5 stars for cleanliness and friendliness. Sadly, this time the front desk clerk never cracked a smile, she put me in a room with blaring street lights outside my window. Even with the blinds pulled, it was still too light in my room. And when I went to the fitness center, there were no sanitizing wipes or anything to clean the equipment. Not clean or friendly this time. Very disappointing.