Dimora Pietrabianca

Elevator! Responsiveness. Location!

Location

Fridge didn’t work and we had purchased things that required cooling. No coffee available.

Location

Coffee machine didn’t work Reception ignored messages regarding

Well renovated property

The fridge didn’t work, it was hot so we wanted to keep water etc cold . Being situated in the old town means loads of visitors, which also means that there’s a lot of noise, unfortunately it kept us awake at night.

Very modern suite with great location

Nothing

Avoid!! This place is led by an agency, you cannot contact the owner, so that’s why nobody cares about guests. We politely asked if somebody could help us with our luggage, they said no, we asked if we could just leave our stuff (we travelled by mororbike) somewhere untill the apartment is ready, they say no, even though the apartment was ready, but they didn’t want to come and unlock reception (it was 14:30h). They were rude the whole time, also they said we cannot pay city tax by card, and then when we didn’t have exactly 4 euros but a bigger bill, they again started forcing us to find exactly 4 euros. They didn’t have soap, slippers, no extra blankets (and the room is supercold). When we talked about this to the girl who showed us the room, she said that the agency has many apartments and that “we should enjoy staying in Monopoli”. So basically, user experience 0/10.

Property was essentially located to all of Monopoly and the location was perfect and it was very clean with great air conditioning

Everything was great

The location was great, so close to all the restaurants, stores and waterfront.

The lockbox was not working and the property management did not seem to care at all and made no attempts to fix it. We did not choose to get the room cleaned everyday, but even when it was cleaned the supplies weren’t often replenished. I had to call to get coffee, sugar, etc replaced.

Location was fabulous

Staff. Communication, broken equipment, refusal to respond. Incompetent staff.