Luxury Apartments Villa Gloria

Hello, we had booked an apartment in Trogir in Croatia during the period from 9 to 16 August 2019. When we arrived at the apartment it was not vacant and there were people living, it was shocking to us. We had to book another hotel for one night. The owner of the apartment promised us that we will get back money minimum for 5 nights for this mistake. On August 10, we had to check-in, we received no real towels for seven people, no toilet paper, etc. The owner lived under our apartment on the first floor, but still, we did not get help from him. Two last days we tried to get in touch with the owner or someone in charge of the apartment, but unfortunately, we couldn't find anyone in the place, all disappeared without cause or word. Our question is what would we do now? The owner received the payment for 7 nights, but finally, we only stayed there for 6 nights and we leave the apartment at 5 am on August 16th. " 

Super flot hus, dejlige værelser, fantastisk beliggenhed og smuk udsigt. Værten var yderst hjælpsom, sjov og meget venlig. Vejen op til huset er smal og meget stejl. Til gengæld er der ingen støj eller larm. Eneste minus er, at der var mange myg efter solnedgang på altanen, så husk myggespray. Vi kan på det varmeste anbefale Villa Gloria og kommer gerne igen.

Room within someone’s property which was not obvious at booking. Old sofa bed and was advertised as Queen Bed where’s it was two singles pushed together. Room was not serviced either and we stayed two nights so wet towels ( towels were also size of hand towels not full bath towel) sheets had holes in them. Mosquitoes in the room.

Hotellet ligger i ett otillgängligt område. Parkeringsmöjligheterna är dåliga. Ligger på en väg som är svår att komma fram på. Standarden på rummet motsvarar inte det som sägs i informationen. Oengagerad personal. Kan inte rekommendera detta boende till någon. Motsvarar inte de fyra stjärnor som angavs i informationen.