Holiday Inn Express & Suites - Brighton by IHG

The shower sucked. The shower head needed replacement for better pressure

My son stayed

Location

Arrived at 1am after a concert and they tell us theres no rooms available even though our booking was made weeks ago and paid and full. Had to drive 2 hours to find another vacant hotel.

Easy to find, close to everything

Very wecoming and amazing service

Staff was great

Nothing all perfect

Overall had a great experience. The desk chair in our room was missing a wheel. One of us fell off the chair ( we were not hurt) I called down to the front desk and was told there were no replacement chairs, but if I wanted one from the lobby that I was more than welcome to come down and get one. I asked if they could have someone bring it up. Desk person said no that he was alone and had to stay at the desk.

Would likely not stay again if other options were available.

We had some issues with the room the first night. The window blinds were not functioning They offered us the only other accessible room they had available and that one had a bad smell, and the blinds were not working in that room either. So we were switched back to the original room. The did send maintenance to check on the blinds the next morning, but they were not able to fix them. We also noticed the next day that the bath towels in our room were very ragged and seemed old. They did bring us replacement towels. The staff was very friendly and helpful, but it just seemed a little unkept especially considering the hotel is relatively new. The beds were super comfortable and the complimentary breakfast was good.

Quick access to the freeway and different stores. Great breakfast.