Collection O M G Road

Staff behaviour is very bad

There is nothing to like, no tv, ac,clean, so annoying

Bad experience

This email is in regards to a complaint regarding the hotel called Super Collection O M G Road, Pujapura, Kerala made on Booking.com bearing confirmation No: 6902.932.696 We are writing to you to report multiple issues with the room booking that was made at Super Collection, O M G Road on 15th Jul 2025. The rooms were booked for my aged parents for one day. They are now traumatised with this experience to say the least. Hygiene issues - there were rats roaming around freely in the common areas and room. There were cockroaches in the bathrooms. The bathrooms were very dirty, smelly and unusable. The bedsheets and pillows were not clean. There was no hot water or working AC provided in the room either. Property issues - The images shown on the site (based on which the property was booked by us) had no similarity with the actual status of the rooms or the property in general. The lobby, furniture, rooms and common areas were in totally dilapidated condition and extremely unkempt. There was also garbage piled up on the staircase. Package issues - The package we had booked included breakfast but breakfast was not provided at the property and we were charged extra for the same (paid Rs. 400 cash and no voucher was provided). Staffing - The staff was nonchalant and unhelpful. After complaining multiple times, one of the rooms was changed to another room with slightly better condition. Property Listing Issue - On booking.com the property was listed as Super Collection, O M G Road. But the actual property name was Hotel Teekay International. Because of this mismatch, we faced a lot of difficulty in finding the location. I am providing photos and videos as proof for the points above. We are frequent travellers both within and outside the country and this is the first time we have encountered a hotel with such poor conditions. We are requesting that you do the following Immediately blacklist this property on your site (for cheating us and booking aggregator) so that others d

Good

Good

I found the booking and stay unsatisfactory. The booking.com confirmation clearly stated that breakfast was included; however, the hotel disputed this. Furthermore, arriving late at night precluded finding alternative accommodations. Therefore, I request a full refund.

It was a really bad experience. The hotel room was not hygienic, and there were cockroaches in the room. There was no hot water in the bathroom, and it was very dirty. Check- in took almost 1 hr.