East Ayton Lodge Hotel

Was dissappointed when the restaurant and bar were closed so had to look around for somewhere open to eat. On returning to the hotel it was in darkness and no staff. That was at 9pm on the first night and 5.30pm on the second. We had to help an elderly lady to her room as she couldnt see to get back inside, plus the room was showing signs of water damage/condensation marks down the walls.

Hotel was clean and the room as as expected, however had booked bed and breakfast. I asked when we checked in what time breakfast was served and was told that a cooked breakfast was no longer an option however we could have a continental breakfast to the room, just ask later on. Well as I had booked bed and breakfast I should have had to ask! So we went to a local pub for a meal as the menu at the hotel had limited choice, got back around 9pm. I asked if we could order the breakfast to the room and was told that they didn’t have enough for us!! Really poor and disappointing. Had to make do with a Maccies which was about 10 mins away but wouldn’t go back or recommend. If we had been advised that cooked breakfast was no longer available in advance we may have gone elsewhere, but to then be told that they had run out of continental breakfast was a joke! Very misleading!

The room was not clean. Food from previous guests left in drawers Cobwebs and spiders in the bathroom. Sink bath was not cleaned. Old and tired Shame really

Good service, comfortable and clean room for a great price

Nice location for a one or two night stay…. You get what you pay for so don’t expect too much! It does what it says on the tin!!

disturbed by creaking floor upstairs most of the night

Comfortable

Lack of on site eating facilities compared to website. This is fine if you are defined as self catering with facilities in rooms to prepare food but that is not the case. Customer service needs greatly improving as not all staff are welcoming in their approach and do not relay appropriate information to enhance your stay. Lack of on site senior management prescence with only a answer phone for contact when the lodge is left totally unattended . Situation arose with disruptive and threatening guest which totally ruined my stay and left me feeling intimidated and vulnerable and still no presence of senior management even when contacted. It appears that their only concern is to rely on room occupancy being full and offer nothing else that should be automatically included within the hospitality industry. The worst hotel ive ever stayed in and ive stayed in alot and have never had to write a review like this. The potential for this hotel and what it could offer and be is just not grasped by the owners. You can not just offer bare minimum in this industry.

Nice friendly staff menu a little limited due to time of year

Good location to attend a wedding down the road. Parking available both sides of the hotel. The family room had plenty of space and included a double and 2 single beds. Tea/coffee facilities included in room. We weren't informed there would be no food on the evening we arrived however, other parties checking in on the same day were informed via email. We visited a pub down the road which served lovely food and was only a 15 min walk away. The hotel's bar was open. Nice bar/reception area to sit in.