Hampton Inn Simpsonville

Everything was great!!!

Nothing

The staff was the best I've delt with at any hotel. We were on the road for a week and a half staying at many hotels. This was by far the best! Rooms, fitness room, breakfast was fabulous. Home made scones and delicious egg cups, sausage and potatoes. Great selections. Coffee very good! Awsomesauce is all I can say!

Only one ice machine was working on this 4 floor hotel. But they were very apologetic and helped me get the ice. Great employees!

Everything was as we have come to expect from this chain of hotels. Clean and tidy, great staff, great facilities.

I stayed at this location and posted a review before. Since this is a midpoint for my regular trips on I-64, I stay here frequently. My previous reviews were somewhat positive but slightly declining, so I didn't see a need to keep posting until my last stay. It looks like the steady deterioration in guest services has just passed the point where I need to post a new review. First thing first. If the Hilton app doesn't work, if the digital key isn't opening a guest's door, this is not the front desk staff's fault. They can't fix app issue but they can help you dealing with the problem. For instance, f the digital key isn't opening the door and the guest is showing their phone to you, that means only one thing. They need a key to enter their room. As a staff member, it is not your job or your responsibility to enure that the guest who is holding the phone is the guest who made the reservation. If that phone is stolen and somehow the thief is dumb enough to use it to stay at your hotel, let the owner of the phone deal with it. If the phone was stolen, the original owner would have locked it or reported it to police or something. Let's not go through a full background check before sending another digital key. There is a reason why travelers use digital keys nowadays. Because they don't want to go through the whole registration spiel. Next: Breakfast quality in this location has been on decline for a while now. Time to give it another look. Here is one: If the guest is a member of some kind, blue, silver, gold, diamond, diamond reserve, whatever, please don't argue about a $.29 bottle of water or $0.45 cents rice crisps. Believe me, they don't pay $149 a night to get a free snack. So, all in all,dear Hampton Inn Simpsonville manager, please take these comments to heart and have a conversation with your new employees. They are making us miss the former front desk staff. They were much more welcoming.

It smelled like someone took a dump minutes before my arrival... and there were multiple ants in the bed

The smell opening the room door at arrival

We were impressed with cleanliness and friendliness of Hampton Inn by Hilton in Simpsonville, Shelby County, Kentucky! All they could use is a small sign at the driveway and it would be a perfect spot to have a getaway close to beautiful horse farms, the Bluegrass Outlet Shoppes and the bourbon Trail. The breakfast was great, it’s a large comfortable, clean area with very nice decor. Swimming pool was also terrific.

No sign at the driveway. Need at least a small, lighted or it’s hard to tell from other small lanes.

Breakfast was great...the coffee eggs with cheese was good.....

The pool wasn't working....

Clean and comfortable rooms. Staff was friendly and helpful. They serve an excellent breakfast as well