Hotel Freedom

الموقع

الموظفون وخاصه كبير السن

ruime kamer en goede raamisolatie, moderne inrichting met fraai dessin, goed bed

geen tafeltje of bureau met stoel om eventueel op te schrijven

I arrived at the "hotel" on the check-in day (18/05/26) but the building was closed up. Nowhere on the building could I see any mention of Hotel Freedom. I enquired in the neighbouring shops and no-one knew anything about a Hotel Freedom. I had no option but to find another another hotel in Madrid at very short notice. Not an easy job. I found the whole experience shocking and upsetting. I do not know anything about Hotel Freedom, and it appears that you don't either. If you value the credibility of your website you MUST remove Hotel Freedom from your site before anybody else has to suffer the experience I did. It will certainly make me very cautious about using Booking.com again. Ian Sutherland 07701 372156

The location

Not very clean. Don’t look under the bed! They never vacuum there. Very small room with no space to even open a suitcase.

Nothing.

Worst hotel experience I've ever had. At Hotel Freedom, my friends and I (3 women, in our 20s) got screamed at and kicked into the street in the middle of the night. When we arrived, an apologetic gentleman at the reception told us that somebody else booked our room and that the hotel was booked out for the night. Because it was past midnight, we couldn't make a reservation elsewhere on Booking. So my 2 friends went out into the night, walking door to door to find a hotel that will have us (most hotels were fully booked due to the marathon happening that weekend), while I stayed behind at the hotel, calling Booking internationally to find a place to stay. Booking needed to contact said hotel over the phone before they could help me. I heard the phone at the reception ring multiple times. I approached the reception, begging them to pick up the call from Booking, and they vaguely told me to tell Booking to call them again. Sure enough, the Booking agent calls again, then emails the hotel. No response. Frustrated, I approach the reception desk to ask them again, at 1:30am, to respond to Booking, and that's when the hotel manager comes out, scolding me to hang up with Booking so that “he can contact them”. I sit back down and wait. They do no such thing. When my friends find another hotel room and come back to get me, the older manager comes out again, screaming at us "you know you can't spend the night here", "get out or I will call the police." Having an older dude scream at you and your 2 girlfriends in a foreign country, in the middle of the night, was terrifying and unnecessary. This hotel messed up, double booked our room, refused to help us, and the manager screamed and threatened to call the police on us on our way out. If you’re considering staying here, I recommend reading the reviews on Google Maps first, reviews of other people, other women, who have gotten the same treatment that we have gotten.

La ubicación y la muy buena atención