Sonder at South Congress

I loved the location of this property, the layout and size. It was a beautiful stay overall! What I didn't love was the bathroom switches. There was only one, and it was way too bright. Would have been nice to have two switches, one that was not too bright. I also didn't like it's location only from entering from kitchen. No switch from bedroom. Wasn't able to operate the tv. Seems like an old fashion turn on would have been better than not being able to get anything to show.

Maybe we got unlucky but our apartment wasn’t great. It was extremely dusty when we arrived and they have compensated us as well as sending in cleaners however when we got back after the cleaners the bathrooms hadn’t been dusted. They are well furnished apartments but the decor is very tired with mould and paint peeling off the walls.

The good: great location, easy parking, comfortable bed. The bad: gym access required 2 phone calls to Sonde and some of the gym equipment didn’t work, apartment tired and needing renovation, view of a parking lot, noisy neighbor upstairs. The ugly: apartment was superficially clean but grime and dirt everywhere - bathroom, bedroom, kitchen. Dirty cutlery. The whole place smelt damp and musty on arrival. Sonder customer service really poor. Stay elsewhere.

Fantastic location. Really nice beds and bedding. Kitchen seemed average, but we didn’t plan to cook.

Comfortable, spacious apartment in a great location.Even though the complex is located on Congress Ave, the apartment complex is peaceful and quiet. Plates, silverware and basic kitchen items are provided. We did have to buy vegetable oil to do some light cooking. Spacious balcony, big bedrooms, sleeper couch. Pool area has a hot tub which we enjoyed. 10/10 recommend

Excellent location on South Congress, quiet and large appartment with a nice view. Only thing to improve is the check-in process that Sonder requires you to go through - it is buggy and inconvenient.

Let me preface this by saying I have never left a negative review, ever. However, I booked at Sonder South Congress on purpose - to be within a very close proximity of an early morning business meeting during my stay. Mid-afternoon the day I was checking in for my trip, I was randomly texted and told I’d been moved to the East Austin property, which is not nearly as convenient as South Congress. In fact, I specifically chose South Congress for the convenient parking. East Austin is a nightmare. The unit smelled, the bathroom was barely clean. The silverware drawer would barely open. The upstairs neighbors were extremely loud. The front door of the Residences of Plaza Saltillo was not secure when I arrived - no key code necessary. The complex elevator sounded like nothing I’ve ever heard before, based on the sounds, someone’s going to get stuck in at some point. I was graciously provided a complementary parking pass which was logistically horrible; especially, with the added travel time I had to account for to be on time for my early meeting due to the last minute property change. After I returned the pass to the unit and moved my car, I STILL had to pay $35 just to leave the parking garage. I will likely never stay with Sonder again after this experience.

There were 17 steep steps to go down in the apartment. We thought "ground floor" would mean no stairs. Husband handicapped & uses a cane. It was a challenge for us. The apartment was very nice, near lots of night life to walk to. Parking garage was great. Everything tech - driven: gates, door, tv & more. Kind of cool!

Comfortable accommodations right in the heart of the Austin's South Congress district. Quick walk to the Continental Club.

Great spot right it the heart of Austin's South Congress District. East walk to all of the clubs, restaurants and shopping. Nicely furnished and comfortable. The only thing we did not like was that Sonder has no on site employees. We got back to our apartment and there was a malfunction on the electronic door lock so we could not get in. We had to rely on a phone call to Sonder to solve our problem. The customer service rep couldn't immediately solve it but called back with a solution for us in 10 or 15 minutes. In the meantime we were waiting in a hallway wondering if we were going to be able to get back into our room.