Billycan

Central to everything

Location and the staff were excellent. Good tea/coffee facilities with biscuits and WiFi in the rooms.

The smell of food particularly late evening and then on locked door allowing access to the rooms from people who were not staying in the rooms. Rooms starting to look a little tired compared to our last stay four years ago.

The amount of stairs to the room with no lifts, no disability access. No safety catches on the windows. Rough around the edges, the photos displayed are 9 years old. The place needs a refresh. It is not worth £150 per night and the customer service was poor when it came to resolving an issue, causing unnecessary duress. I would not recommend this place if you're looking for luxury or comfort. It's very basic and there was nothing superior about the room we were allocated upon arrival. We didn't stay due to my wife's disability and the property being inaccessible with nothing on the site describing the access. We found out upon arrival whereby my wife was walked up two flights of steep stairs, whilst wearing a neck brace and using crutches, her disability being very visible resulting in her being in agony and becoming ill afterwards. We then had a stressful experience in trying to obtain a refund with the owner and a member of staff being discourteous to my wife on the phone while trying to get the matter resolved.

Lovely and clean good location

A little expensive due to no parking and no breakfast included.

Perfect location

Noisy at night