Immaculate Royal International Hotel-Guest Room

My client booked us at enchanted tours(07065862449) for our tour last year which was explore Owerri,we booked a room for her at immaculate royal hotel after recommendations from friends, she enjoyed the excellent customer service,hose keeping was top notch and swift response by the hotel.She enjoyed her stay at hotel

Good stay. The hotel entrance was under reconstruction and so we had to use an alternative entrance. Staff were warm and generally I had a good stay. I got a discount on the room rate when I requested for one. If you are visiting Owerri, I would recommend staying in this place.

An extremely disappointing stay. From arrival, the ladies at reception were not very receptive: trying to attend to multiple guests at the same time. The stay itself was also unpleasant. Music at the bar plays loud up to 22:00 and although turned down can be heard throughout the night. Asked for a room change because of noise and I was moved to a room where the generator was audible throughout the night. Service coupled with conditions made for a n unpleasant stay overall.

Extremely loud music all night long, cannot sleep due to it. Reception was informed three times and promised to make it less loud but nothing happened. No towels in the room Bad internet. Hot water only sometimes

This is a lovely hotel - lots of marble, granite and ceramic finishes along with some flashy chandeliers and beautiful furnishings in the public spaces. Quite modern and very clean - very well-maintained - not a bug in sight! We stayed at the Immaculate for 12 days during the very busy holiday and wedding season. In spite of the busyness of the season, the staff was at all times courteous, efficient, responsive and smiling! Our room was very spacious with great views of the front of the property as well as nice city views. (The windows open and even have mosquito screens). There is a coffee maker and refrigerator in the rooms as well as a large wall-mounted flat screen TV. I was pleasantly surprised at how many conveniently placed electrical outlets there were. The very large bed was comfortable and had lovely white linens and a fluffy duvet with excellent pillows. (The air conditioning is wonderful!) The bathroom was large (floor to ceiling beautiful tiles) and offered both a shower and soaking tub (with built-in pillow for relaxing!), hair dryer, and large mirror over the sink/vanity. The room safe was located inside the large wardrobe. (Ask for extra clothes hangers - they don't mind!) There is a staff member assigned to each floor in case the guests have questions or need assistance. A concierge in the main lobby is very knowledgeable and helpful as well. The Manager was very present - in fact, I'm not sure when he slept! They do offer free wifi, but as a security measure, the access code changes every 24 hours. That was a bit quirky, but not so bad after all. Additionally, the hotel room keys must be reset at the front desk every day after 12 noon. Again, security. It seemed odd at first, but once we got in the routine, it actually made a lot of sense. They are a very security-conscious establishment. In fact, the property is ringed by a very tall concrete wall and the only access to the hotel is through the tall iron gates which are manned 24/7 by security guards. There are a number of hotel amenities to include a complete exercise facility, swimming pool and outdoor bar, on-site laundry, gift shop, business center, meeting rooms, coffee/drinks bar, restaurant, and more. It is clear that guest comfort was a priority when this property was developed. My only criticism of this property was the exceptionally slow service in the restaurant when ordering from the menu. It was consistently at least a one hour (often more!) wait to get the food; it was excellent food, but the wait was astoundingly long. Thankfully, during the week, there is a very large breakfast, lunch, and dinner buffet with quite a variety of dishes offered. The wait staff was always attentive. Kudos to the Management and Staff. Our stay at the Immaculate was terrific, and I would definitely recommend you give it a try. Oh, and don't miss the spicy breakfast eggs on the morning buffet!

This hotel is very beautiful and the owners seems to have built it like they would love to live there. Free wifi. The quality of structure , gym equipment how beautiful the place is - 100% however the customer service is below average. The staff need to improve their listening skill and learn from successful hotel on customer relations. Only about 3 staff in 3night stay really understood customer service.

All the rooms in immaculate royal are entitled to 4 towels to their disposal,no need of sharing towels with your family and friends when they visit you.I also enjoyed different local delicacies like ofe achara which is known to be prepared by umuahia people,but immaculate royal kitchen delivered this food as if i were in my hometown umuahia.

The customer service is out of this world,ranging from the receptionists,the porters to the restaurant and bars attendants to mention but a few. The rooms are exquisitely furnished with immaculate white bedspreads and duvet,pillow case etc. Very spacious and large reception lobby,greatly furnished with state of the art materials and furnitures. It is the best place to be. I greatly enjoyed my stay during my visit.