MainStay Suites Indianapolis Northwest - College Park

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No waste basket or iron in the room, nasty cabinets, no elevator to my floor. And a surprise $100 deposit

I felt very unsafe. The place was not clean at all. A lot of strange people hangout there. Found out a homicide happened the day before. I immediately checked out. However, although this wasn't prepaid and was to be paid upon check in, this facility charged my card on check in AND double charged the card I have on file with the hotels.com app. That should have never been allowed to happen. I will no longer keep a card on file.

No stuff presented to let me in! Still my money! Completely BS

Not a place anyone more than mildly disabled - stairs required Except for entrance next to Dumpster - there you have choice of uneven, downward slanting concrete ending with a door in front of a sewer grating where water (or snow and ice- both occurred during stay) build up: or two large stepping stones with no railing leading to the same grating... Also a Large pothole in the entrance ramp. Shower head wasn't tight - sprayed water over the curtain soaking bathroom floor.

I booked online. When I got there they had sold my 6 rooms. I had to go elsewhere.

My room was dirty and not clean. Molded food in mircowave. No blanket. Toilet had dookie in it. The hotel managar told me to make this complaint here and to contact her for verify. Said she couldnt do nothing because I booked through Expedia.