Las Brisas Ixtapa

Booked via Expedia to attend a wedding and 7 day stay. Booking direct we received several conflicting responses on pricing. Expedia was a much better value and check-in at the hotel was a breeze. The hotel is kept nicely for its age. There requires a lot of walking/stairs to get around the hotel, this is not the place to book if mobility is an issue. CONS: 1) The lack of communication regarding all inclusive options for dining other than the buffet 2) The non-working elevator to the beach 3) Bats in the walkway down from the 19th floor 4) The 19th floor is locate above the lobby/bar/reception area and has an open hallway looking over the bar/reception/lobby, expect to hear loud talking, kids screeching and music until 1AM. 5) Insects- sugar ants were visible by day 2 and small roaches by day 6 6) Only location for drinks in the hotel is the lobby bar that opens at 6pm. 7) The wait time for drinks to be served in the restaurants/buffet areas and having to sign after every time is confusing. 8) Waiting for a table to be assigned- there really isnt a point to this as my table was given away PROS: 1) AMAZING VIEW AND PRIVATE BEACH 2) Friendly staff- we got so much help from reception for transportation options (combi stop is at the bottom of the hill at the entrance to the hotel), $ exchange on site, reservations, etc. 3) Noe in excursions gets you the best guides and rates! He was fantastic to work with. 4) Budget and family friendly 5) Breakfast was great every day

People were extra friendly and very professional.

Beautiful

The service is AMAZING! Every single person who waited on us or helped us was absolutely incredible. The staff are friendly and go above and beyond. I wish I could remember all of their names but Sergio and Margarito at the beach are two that stand out. The resort is a bit older but they were painting and fixing things while we were there. The beach elevator doesn’t work and did not work the month we were there. Be prepared for a lot of steps!! They do have a shuttle to take you to and from the beach and pool if you prefer. There were always plenty of chairs at the pool and beach, even at 11:00 am. If you travel you know this can be an issue at some resorts. There was about a week of very strong surf when we did not swim in the ocean. On non strong surf days we did enjoy swimming in the very clear waters of their private beach. The room was clean and comfortable. The only downside was that the Brisas Club was only open for a part of the time we were there. We liked it to get coffee and water in the morning. You can hear the lobby noise on the 20th floor but we brought a small noise machine and that was more than enough to sleep without all the lobby noise. The buffet is ok but if I did not go all inclusive I wouldn’t have e paid for it. However, the specialty restaurants were very good. We got a great deal on this hotel so overall a great trip.

Great stay

Check in was until 3 pm and it still was not ready. We were told to go enjoy the beach and come back later. The room’s air conditioning was set to 85 degrees and it took 2 days for the room to get to a living temperature of 75. Breakfast was ok, Lunch meal was not great and not properly cold ( salads and cold cuts) or hot l(fish or chicken.) people could easily get sick.

Crappy food

I booked 4 rooms for one night (luckily). 3 of the rooms in floor 17 were full of cockroaches some coming out of the drainage alive others dead, it was dirty, moldy, disgusting. As a guest one can understand we are in the middle of nature but this is just lack of commitment and cleanliness, and apparently zero standards. We were disgusted and uncomfortable staying there, luckily we were there just one night. Id like to take this to the next level because this is completely unacceptable. It looked like a cheap motel. I will post this review to all hotels advisors webpage unless contacted asap by management.

Nice place, friendly staff but not very modern.

The AC hardly cools, expetacular vegetacation, pools and beach are far away, it is good for exercising, Most of the staff is very friendly, It was hard to get 20 % discount, if you don't have the all included, Food was tasty, I was expecting more sea food like shrimp Over all this hotel is good place to vacation.