Suburban Studios Louisville East

Its really nice and comfortable.

Everything was great

Nothing

I think the property is located in a nice area of town.

I think the management is terrible. I think they have poor customer service. The manager is unprofessional and has issues controlling his emotions. Upon my first stay there, the manager unlocked the door and walked into the room with my girlfriend in her BRA and PANTIES! He then said he could walk in anybody’s room as long as he knocked once. She was really scared and couldn’t sit in the room alone after that. I filled a complaint with Choice Hotels (parent company) and they were apologetic for the way the manager handled things and assured me that I would never have issues again and give them an opportunity to correct the manager. I book another stay reluctantly because of the price. When we get there we are given a key and told the room is in the basement. No room with that number in the basement. The front desk clerk apologized and said we’re in the building across the street. As we’re walking across the parking lot, following the correct directions this time, my GF and I hear loud arguing from the building. We enter the building. The arguing is louder. We get to the end of the hall and directly across from the room was a violent domestic dispute. We return to the front desk and ask for a different room. I didn’t find it safe to lay your head down across from strangers whom are fighting. They continued to push the room on me and my GF even after I told them about the PTSD I had from my neighbors having a double homicide years ago over a domestic dispute. For 45 minutes we sat in the lobby with them refusing to offer any alternative other than staying across from a couple who were clearly beating each other up. It wasn’t until I had booked another room at a different hotel that they magically had another room. I asked for a refund and it took 22 calls to booking.com, 33 days, and 5 conference calls with booking.com and the hotel, because the hotel manager was being extremely difficult and unprofessional.

Very clean apartment type studio in a quiet location. My really like the room setting.

Kitchen ustensiles could have been put in the kitchen cabinet not in the office

Location was close to Louder Than Life grounds. Staff was wonderful- very pleasant, professional, kind. I didn't bring any concerns or complaints to staff so I am not sure how they would have handled it.

The whole building smelled like old cigarette smoke. Rooms were a bit outdated. I bought lysol wipes and sanitizer spray to be more comfortable. The bed was the most uncomfortable bed I've ever slept in- it felt like sleeping on a park bench. The shower water pressure was terrible and the drain was full of hair. I wore white socks on the carpet and they reflected the fact the carpet needs to go! The room was smaller than I expected, but for the price it was alright. Also, there is NO breakfast so that needs took off the list.

The price was pretty great for the area and considering events going on in the area. I really appreciated having a full size fridge and a stove as well.

There arent any ice machines. I could hear the people above me the entire time. The exhaust fan in the bathroom also did not work so every time I showered it would be humid in there for a good while

It was kind of gross😆. But for the price it would work. Maybe bring your own sheets, pillows, etc. The people up front were nice and helpful. Its a long term stay kind of place so the rooms are Very Used. Also a lot of "tennants" hanging out in the parking lot, smoking, etc.

Everything was clean and comfortable and the staff was very friendly

Could use an update on stove, TV, counter tops, etc. But everything was well kept so still very nice