The Great Wall Hotel Beijing

I was made to wait at check-in as very few staff and very slow. Needs renovation. Room Service was ok, slightly pricey for the quality. Telephone in the rooms need to be cleaned as they don't smell nice. Difficult to get a taxi from this hotel. Not sure I would stay here again for the price I paid.

The hotel is in a good location and near the subway but the facilities are out of date and should only be a 3 star hotel. The check in staff was ok and fairly efficient but other staff were not friendly, no smile no greeting...

The facility is a little bit old, need more upgrades and renovations. But closer to public transportation and shopping store, especially there is airport shuttle at location.

Pretty nice hotel. Relatively short walk to subway. Service was great.

It was old and not taken care of. After I was warned against smoking in my room during checkout, (which I never do), i found my room and all of the furniture, wreaked of smoke.

Compare to last staying the overall service and management were a lot worse than before, the front desk staff was nice but not familiar with work, the breakfast buffet was terrible.

The room is 5-ish star though the bathroom is only 4 star. The most annoying thing is that it is no longer a sheraton but I suspect a government hotel--thus they do not put much emphasis on putting the customer first--The management is also very strict so if you are looking for a hotel with leniency this is not the one for you. Also the plugs in the room are HK style--God knows why since its in China. The outside swimming pool is derelict and you get a sense that they are operating on the coat tails of what this hotel used to be like when run under the corporate guidance of Sheraton. I will not be staying there again.

The hotel is located in a great location. But it's interior and the rooms needs some renovation. OK breakfast.

Good location close to subway, rooms were very roomy and confortable. Breakfast was amazing. 100% recommand.

Overall good. Convenient location to the airport and two subway stations nearby. Staff in the lobby are friendly and helpful. But their restaurants at the 21st floor, known as the 21st Floor, is not recommended. You thought you could enjoy the night view of the city there but what you saw was just mirror and yourself with the coated glass. Coke was 45 yuan per can, which is 7 USD! Even so, the waitress wanted to the use my old glass with leftover Coke to fill iced water for me! The service in this famous restaurants was so unprofessional that I complained to the management and they apologized. But I will never go back to this hotel restaurants.