Leonardo Plaza Hotel Jerusalem

Everything was excellent

מעולה

Breakfast: Sunday not the best day for service because so few tourists now, Monday was better because a group was coming we heard. There was more staff monday. They were very good when they were present! A new nice dark hair door manager is a good addition, very polite and professional, the other long haired one too. The front desk needs a refresher course on people skills. "Good morning, how was you stay, | etc or "I understand" to say to customers. One woman was pretty lacking in that. It's nice to have "people skilled staff", "thank you for staying with us again" to say to the clients etc. HOWEVER management is amazing, Ronit and the night manager (ami?) sent us fruit and wine and apolgized for the work being done which is noisy and dusty (you gotta know that)/ So the upper management is irreplaceable and fantastic and the waiters are great etc. The deep tissue massage (woman gave it) is excellent, The upgraded rooms are very very nice and just be sure they are not working near your floor as rennovation is going on, so make sure you call and write exactly what you need. The new carpet is really lovely.

Just they need to do a bit of fine tuning at the front desk to make it a better experience for special needs and communication. Israelies are misunderstood very much so they need to work on people skills in hospitality. That will help alot, The "sofa" listed in Booking.com is not as a Western sofa, it is a big nice chair which sits only one person and streches out to a bed (I give it a 5). So your other chairs are not the best for sitting long times. There are many Heavily Orthodox so very strict with foods eaten and enforced in separate rooms. We had to eat meat outside because the coffee bar is milk only. It was windy. The Jewelry store is really good, ask for John, family owned for decades. I wish the spa was better decorated in the hall on the way. It is most bland, it needs bright pictures leading to the spa under the stairs area. The dining area you can see everyone in their bathing suits and the pool. I do not think that is good because there is lots of immodesty today. Not ideal for a young child to see all that with the family or honeymooners. The pool area is not exciting enough, it needs some color, umbrells in orange and yellow and make it look appealling!! It could be MUCH better and needs a Jacuzzi next to it. The train is being built and the center of Jerusalem is a nightmare as a result. Ask for Ronit if you need anyhting special, she really is the pillar of the hotel and such a blessing that she is still there. We do love the hotel, because of Ronit and staff.

The staff is really lovely

חדר מאוד יפה, נקי ונוח

Very disappointing and not a place we would recommend.

One of the worst hotel experiences we have ever had. We booked this hotel based on the information provided on the website, which clearly stated that check-in begins at 3:00 PM. However, upon arrival, we were informed that check-in would not be available until 10:00 PM. This completely disrupted our plans and was unacceptable. What made the situation even worse was the attitude of the staff. The employee Bashar at reception was unhelpful. At no point did he try to assist, show understanding, or offer any alternative solution. We genuinely felt that he did not care about our situation at all. Unfortunately, the manager was no better. Instead of trying to resolve the issue or find a reasonable compromise, he made no real effort to help. We were left feeling ignored and unwelcome. In the end, we had no choice but to leave and spend part of our day searching for another hotel. What should have been the start of a pleasant stay turned into a stressful and frustrating experience.