Sheraton Hamilton Hotel

The room was perfect for our needs. Loved that it was not far from the purpose of our visit: an event at the TD Coliseum. Felt safe walking there and back to the hotel. Really enjoyed the 2nd floor lounge. The Sheraton Staff was very helpful. Liked that the hotel provides parking, at reasonable pricing for downtown (under $20.00).

The extra electrical plugs set out for computer accessories did not seem to work/we could not figure out how to get them to work. We were able to charge our items by using the wall sockets. We forgot to bring that to the Sheraton Staff's attention.

Excellent

Had a eyelash on the bed

Le personnel était top, les plats super bons, les chambres superbes

Decent basic hotel. It’s not real old, but old enough to show some wear and tear. The room was spacious, with tons of drawer space and an adequate closet. They added bedside electrical outlets, and there is a usable refrigerator. Good counter space in the bathroom, tub/shower combo with a curtain. They were responsive with a dozen extra hangers on request, but were “out of” robes (?). We could occasionally hear noise from people in the hall, neighboring rooms, or upstairs. The club floor is not really worth it. Breakfast ends at 9:30 am. Evening hors d’ouvres at 5:30 was a pretty nice spread (2-3 hot appetizers, crudités, cheese plate, fresh fruit plate) but no dessert bites. In between, there is some fresh fruit, pretzels and chips. An automated espresso machine, but no hot cocoa ( though the attendant said she did have packets she could get for us). The location of the hotel is good, with a Starbucks in the lobby opening into the attached mall. The mall itself is kind of sad, not a lot to recommend it, but you can walk through it to get to First Ontario Center, very convenient for attending an event there (which is the only reason we were in Hamilton). I’ver read a lot of comments about how this is a terrible, scary area, but we did not find it so – we walked to nearby restaurants for dinner and didn’t feel uncomfortable.

Close to where I needed to be. I like that they have a security guard onsite at the front.

Downtown Hamilton is not the best location. It is not the safest, no fault of the hotel. We were there the day the boy was killed in the mall that is attached to the hotel and shares a parking garage. The staff were good and answered our questions if they could.

Location and room

Not enough parking

I love the view of being able to see the TD coliseum especially for my concert that I went to

What I didn't like was the factor that when I get done making the phone calls to making sure I have my room booked and all I had to do was just show up was showing my bank card and my proof of ID they didn't bother to technically to tell me that I had to put down a down payment a security deposit and they didn't tell me if I needed a MasterCard or what until I was there which I really wish they would have cuz I would have brought my one card I asked all of this to them before my trip they said I don't need anything else but my bank card and my proof of ID that was it they could have least told me that I had to have a certain type of card for a security deposit

It was a beatiful and spacious room and the staff was helpful. I loved having access to the mall through the lobby.

I didn't like how there was no vending machines on the floor I was staying on. I did not see the vending machines in the lobby until I was leaving, and even if I saw them earlier, I don't know if I would have wanted to go down the whole elevator to get a drink.

Perfect location

Parking