Bristol Hotel Frankfurt

Everyone at the hotel were extremely helpful and kind. The buffet breakfast was fantastic! The hotel is very near the train station but many of the local businesses seem a little rough and only a few blocks away (on your way to the major city sites) are some of the worst city conditions (drugs and sex shops and shady casinos). If you can navigate your way past those rough edges, the hotel is worth the cost of the stay.

I visit the property for years, but sadly the area around the property and the property itself do get worse every year. The price is still very good.

Good value if you need a place to crash before a flight or train

The room i stayed in was very basic, definitely not what i expected for 400 Euros a night. There is only one plug available, light bulbs missing in lamps, no complimentary water, mini safe not working. Very very expensive for what room we were given and definitely will never book here again. For those of you who need to buy drugs, the whole street surrounding the hotel at night is a weed factory.

The worst stay of my life! After checking in, we realized our toilet sink was blocked. Upon mentioning it to the staff member (male do not remember his name) kindly changed our room to another and said to keep both rooms and return the key in the morning (which we did). However, we were not able to sleep in the new room properly due to poor hygiene condition of bedding. It looked as if there were bed bugs as we kept on constantly itching. I was not able to sleep. Next morning, we mentioned this to the staff member and sought a refund for the next two nights and asked them to deduct the amount for the night we stayed. But we were racially profiled by a staff member known as Irene or Irena. Who started shouting at us in complete denial that they do not have bed bugs and that’s impossible. They said that no refund will be given even if it is a Health and Safety issue and they do not care. Replying to my questions in a very condescending manner looking down upon me and my friend. Whilst she maintained the utmost respect for locals or people communicating with her in German, she showed us zero respect and behaved with us in a manner which is classified as racism in every other country. Long story short, we were moved to our original room and Irena kept on mocking us and never apologised for her behaviour. I will be sending an official complaint to Bristol Hotel about this staff member. Apart from this, all other staff members were friendly and welcoming.

All good and nice breakfast and good service thanks

The quality of your stay depends on which room you are staying. I had to book this hotel at the last moment and I think that is why, that I was assigned a shabby looking room. The design of the carpet was terrible, the tiles in the bathroom floor looked old throughout the shower booth, etc. In the night, the smell of cigaret came up probably from the bar located on the first floor, and it sneaked into my room. The hallway looked very old and uncleaned. I was lucky enough to move to different room during my stay, and wow, the other room looked much cleaner and brighter with nice flooring and better lighting. The location of hotel is close to the main station but you have to walk through a street where I felt highly insecure. Even during a daytime, I did not feel safe walking around the area, let alone evening or night time. I don't recommend staying here if you are woman, or woman traveling alone. You wouldn't feel safe when going out and coming back to/from this hotel if you are a woman.

Area around the hotel feels unsafe in evenings when groups of men are gathered and disruptive. Location close to the train station and the messe is very appealing.

My stay at the Bristo Hotel came with some ups and downs. The hallways were dimly lit, making it challenging to walk around at night. Be sure to shower early, as the water is cut off by 8:00 AM, which was a hassle. One morning, I witnessed the front desk staff shouting at a guest for inquiring about the water situation, which reflected poorly on the hotel’s customer service. The internet connection was also unreliable, only working for a few hours before dropping, making it difficult for international travelers like myself to stay connected. Street-facing rooms were quite noisy at night, impacting sleep quality. On the brighter side, the hotel does clean the rooms daily, though they did forget to refill the soap dispenser during my stay. The real highlight was the breakfast, which was delicious, with excellent service from the waitstaff, who kept the dining area clean and organized after each guest. While there were some positives, several improvements are needed to make this hotel a more comfortable place to stay.

Good value