San Francisco Airport Marriott Waterfront

We were there for one night in transit. It is well located for an airport hotel. The shuttle service was helpful. The bar is very nice and the food was decent. There could be a much bigger selection. I enjoyed watching the airplanes land from my bed when I was jetlagged. Rooms are comfortable but a bit dated. If we had been there longer, I would have enjoyed a walk by the water.

happy to be able to check in early. Hard to find a luggage cart (had to ask front desk), but the were happy to help.

Breakfast buffet was way overpriced and no a lā carte option.

Convenient location with an airport shuttle.

Some staff were really friendly but others were rude. We had an issue with our room - we were given a room that was already occupied - reception staff were quick to fix it and give us a free breakfast for the inconvenience. However, we were given the wrong information about where breakfast was and the time it ended. When we showed up the hostess was rude as our breakfast (M Club) ran different times (6:30 -10) than the general breakfast (6:30 -10:30) and we were given the general breakfast times. Instead of just fixing the issue we were given a decent amount of sass and treated like it was a massive favour that we were admitted at 10am just as the M Club was closed. I understand it was not the hostesses fault but it was not our fault either. We were treated like we deliberately flouting the breakfast times. It wasn’t a great experience on top of having already had issues at check in when we were given the wrong room. Management were unavailable to speak to when we wanted to raise concerns around 11am. The room itself was adequate, but the shower head was mouldy and lacked pressure, and it took several attempts in some cases to flush the toilet. Overall, not a great experience for the price we paid for a short overnight stay.

空港から近い。早く着いたら早くチェックインさせてくれた。

カードで支払いをしたが、レシートや予約確認のメールに記載されている金額より40ドルも高くチャージされていた。ちなみにルームチャージで何か購入等はしていないし、宿泊費のレシートと40ドルも異なるのは意味が分からない。また身に覚えの全くない28ドルもホテルからカードにチャージされていた。Booking.comのメッセージで問い合わせ中だが、もしこれが返金されなければ詐偽だし、Marriottのような大きなチェーンホテルなので安心していたのに、もう信用できない。早急に返金を求めます。 また、チェックイン時にカードを会計をしたので、レシートが欲しい旨を伝えるとチェックアウト時に渡すと言われ、チェックアウト時には今は渡せない、明日メールで届くと言われた。この時点で言っていることが矛盾していた。

Bathroom. Do not have hand held shower.

Deceitful charge of $7 for drinking the water in the room. Why even put it in there with a unclear messaging that if you drink it, you're charged $7. Who would pay for something so expensive when you can go to any store and get it way cheaper?

No hot water in my room

I would probably stay here again. The property was nice. We got in late from a trip and only stayed one night. The bartender was nice, but my salad had way too much dressing on it. I didn't eat much of it. The breakfast buffet was ridiculously expensive, but I should have known that. I should have just had something at the Starbucks. There is a nice place to walk along the water at the hotel. It was also nice to have a shuttle to the airport. That made up for part of the awful breakfast.