Sonesta Simply Suites Memphis

NOTHING!!!

INACCURATE WEB DESCRIPTION!!! People were out front arguing LOUDLY @ around 3am. Doors banging during 11am til I left way before checkout because of disgusting feelings towards this place. ABSOLUTELY NOTHING LIKE OTHER SONESTAS FOR SURE!!! WASTED MONEY!!! and it makes me very cranky.

Absolutely Nothing, location was ok

Nothing

Location only

They were very crooked. It was 2 employees that demanded we pay with cash. So they could pocket the money. They put us in a room (324) which was not clean, bathroom have mold on the walls and the ceiling. Toilet kept stopping up, the kitchen sink had a bad leak, and I had to buy a bucket to put under the sink so when I washed dishes the bucket could catch the water leaking. Then it was so bad we had to dump it twice a day. They would not put me in another room. Keep in mind they said I couldn’t book through booking.com anymore because they specifically put me in room 324 and demanded cash payments. I am sure Sonesta Simply Suite does not even know that room 324 is getting rented out because they would not give me receipts when I paid in cash. As soon as I demanded to be put in a more cleaner, comfortable,operable room and mentioned about me calling code enforcement. He threatened to put me and my family out. Then I finally demanded to be treated like a paying customer who gave them $109/ day for 50-60 days he told me I had to check out in the morning. I will be following up with my attorney and contacting Sonesta Simply Suite corporate office because I am sure they are not aware of the scheming and terrible Customer Service that they display. I am a very patient person and put up with a lot of BS from their shiesty staff. I even have proof through cashapp that I paid a Kal Patel over $4200 in payments for room 324 on top of 2,000+ in cash. Keep in mind that 2 of my kids got sick several times which had to have come from the mold on the bathroom walls and ceiling.

Maps shows that this establishment is permanently closed. I called and was advised that they were open. When I arrived, everything in the area looked closed down. After getting checked in an assigned a room, I saw that the floors had been stripped in the hallways. There was no elevator and bringing up my bags was in question. When I got to my room, I struggled to operate the 3 remotes that controlled the tv. There was no phone, so I had to make several trips to the front desk for assistance. One trip, my key card became inoperable and awarded me another trip from the 3rd floor. I was so tired from traveling I went out to eat and brought food back to reheat the next day. Next day comes, I wake up to stink bugs flying around the room. There was no cold water in my bathroom sink. I had to brush my teeth in the tub as I needed the mirror door my routine. It was very inconvenient. I went to heat my food and the microwave was inoperable. I had to leave for work at 6:30a and made sure the front desk clerk was aware that I needed the microwave replaced so I could save money for dinner since I now had to purchase breakfast and there was no continental or complimentary breakfast at this location. The rate was not worth my troubles. I returned from work and my key was inoperable. The front desk had no clue I needed another microwave. It was a nightmare and I was exhausted, but I know from experience that refunds are even more exhausting from services like Expedia offers.

Not people in parking lot begging under construction not that clean but all was new in room towels not clean no dishes and n room

The roaches came out the doors inside the door following me. Someone had a cat under there bed and someone said they saw fleas jumping. three other people canceled their reservation while we were in the lobby!! Service very rude didn’t not want to help, and acted as if the bugs were normal.

convenient kitchen area and Walmart market near by.