The Commercial Bar & Hotel

We have stayed here before but in 2012 & 2013. This was a fantastic boutique hotel. The hotel has gone down hill. When we arrived the place was locked up and it took ages while to get in. The hotel kitchen and bras were closed. When the person showed us to our room, the stairs are scratched, parts of the bannister missing, we had broken windows in the allocated room and the heating could not be started. When we complained, we were asked to leave or the manager was going to get someone to through us out. Absolutely shocking, we have retired and are pensioners. Never been treated like this before in any hotel. Avoid this place

Location in the centre of town. That’s all

Took 15 minutes to let us in as the place was locked up. Hotel dirty, parts of the stair banister missing, walls all scratched, the window was broken in the room that they took us to. Plus no heating as the heater was broken. Staff were rude and we were almost calling the policy. Checked out immediately

Nothing at all not aware of the loud music thought we had our very own dj and disco in our room! Could not take anymore and ended up leaving the hotel was horrendous.

It was very dated and very loud does not say anything on website about this!

Location to all bars and sights of Chester

No hot water when wanted a shower at 5pm, plus in the morning water was red hot and could not cool shower down. S as do be aware music goes on until 2am, which your out late isn’t an issue but don’t expect an early night.

The Staff where welcoming and very good at explaining

It was an comfortable experience

Big bathroom

You can’t sleep the room was right above the bar the bass of the music was so loud we could feel it through the bed we actually had to get up and leave because it was so loud. I asked if we could be moved rooms and no one got back to me. The hotel is only good to stay at is if you are partying till 2am

Location to city centre

The communal red carpet was in very poor condition and smelt poor