Fairmont Miramar Hotel

There was a private event during my first night causing loud noise, followed by loud noise from the bungalow bar until late. Really disrupted my sleep. When I raised this with reception they said I couldn’t move rooms. It wasn’t until late the second day that they texted me to say they wanted to speak to me and only then notified me that they could switch my room, by then damage had already been done. This should had been acted on straight away when I raised my concern at reception. Rooms are very dated and AC not functioning properly.

Unfortunately, we received food poisoning from the restaurant. When we spoke to the hotel about this, they ignored our concerns. I have submitted a complaint to the Department of Health.

The response from staff has not reflected genuine care for our concerns after spending a considerable amount of money for our stay. $100 was apparently too much for them to make sure we were heard, as we had to say in the room because of how sick we became.

Great location. Wonderful service.

Terrible outdated room, no view whatsoever, dirty, scuffed furniture, issues with cleanliness.

Property is very nice and rooms are spacious

I paid for ocean view and got side view to the ocean. It was not as indicated on the pictures. The swimming pool is small and crowded. Waiters at the restaurant are very rude and asking for higher tips and if you dont give them they will laugh ironicaly and make faces at you for giving them tip that they think is small for example I gave 5$ and it was not enough. Parking vallet is the most expensive I have ever seen in my life. For two days I paid 190$ and noone ever pointed this out when I arrived.

Atmosphäre, Lage

Etwas in die Jahre gekommen, müsste renoviert werden.

Valet guys Melvin & Kris were so kind , quick and courteous and professional. 5 stars!