Wingate by Wyndham Goodlettsville

Location was easy to find.

I booked with booking.com but I was sent an email & text by the hotel company the day before my booking. the email offered to take my information early to make check in easier. There was an option for “add ons” one of which was an early check in at 1:30 for a $5.00 fee. I selected this option and immediately received an email with a confirmation that my request was approved. Nothing was stated with the add on as to if the funds were to be taken out before or after my stay so I felt the confirmation told us we were good to check in early. We arrived at 1:45 and we were met with a gentleman in the lobby mopping the floor that said “um. No.” While pointing at his watch and I stated we had selected for an early check in and before I could finish I was interrupted and was told no there are no rooms ready until 3pm. I stated I received a confirmation and again was cut off with no no no we have no rooms ready they are not clean I showed him my confirmation and he asked was the $5 taken out of my account. I checked my account and it had not been taken out of my account ( YET ) he then told us to “just go get lunch and come back at 3” and shoed us away. I apologized and asked if there was someone else I could speak with that could maybe understand my issue a bit better. He said no one else will speak with me and then again stated we needed to get lunch and come back. I apologized again and said his customer service wasn’t very positive and that he had a bad attitude and he said “I have a bad attitude? You know what you can wait here until 3 or come back”. We went to the car and called the hotel customer service. We stated our issue and was met with “you booked through booking.com you need to contact them at this number” I contacted booking.com and was met with a “there isn’t anything we can do you need to contact the hotel company” we gave up at that point. UNTIL. We went into the room with a dirty blanket with stains and thick hair on it. Extreme smoke stained ceilings.

Clean room, comfortable bed, great price, helpful staff and great location.

The location was good, the property and room were clean. Was close to a few restaurants. And only 20 minutes from Nashville.

When told about a toilet constantly leaking and therefore running water they tried to fix, but didn’t offer to move us to a different room. We ended up having to turn the water off and then on when needed so we didn’t hear it run all night!

We had awesome sleep and woke up happy. Other people kids were loud leaving early morning. Other than that it was great.

Nothing negative to say.

Location to who we were visiting.

The smell of air freshener or whatever they used was SO overpowering that it made me think they were desperately trying to cover up horrible smells (mold, musty carpets, etc?). It literally punched you in the face when you walked in and through the hallways. The carpets were so old and some were sopping wet in the halls. Wallpaper was peeling off the walls and you could tell there was water damage to them. The room smelled musty. The staff was nice, but this place can use a face-lift for sure.

Please was dirty and had a terrible smell that make us sick . Front desk staff was uncooperative and rude. We didn’t stay but The hotel still charge my credit card even that they did provide any services. Place smells so bad that I got dizzy and can’t check in .

The condition of the place was unhealthy .