Sheraton Grand Rio Hotel & Resort

Check-in & Out

Property Notes

Guests need to meet the requirements to stay in this property: proof of full Coronavirus (Covid-19) vaccination. Please note that pets are allowed only in the Ocean Front Suite and for a surcharge. They must have up to 18 kg. Please contact property for further details. For Non-Refundable Policy Rates, the hotel requires a guarantee, either in the form of a credit card payment or money transfer. Please note for credit card payments, the hotel requires authorization in the form of a photocopy of the front and back of the credit card. Guests must present the same credit card used at the time of the booking for guarantee or pre-payment reservations. In case a third party is responsible for the payment, they must contact the hotel prior to check-in to provide properly documentation. Bath tubs are provided upon availability. The single beds offered are auxiliary beds. According to Brazilian laws (Article 82 – Statute of Child and Adolescent Law No. 8069/90), for reservations with children between 0 and 18 years of age, parents or guardians must present at check-in, documentation of the child (passport or birth certificate). In case the child is accompanied by a guardian, it is mandatory to possess authorization term of Juvenile Court for travel with others. This hotel provides free breakfast for children with 5 years and younger. Children 6 years and older (up to 12 years old) get a 50% breakfast discount. Please note that guests can choose between the use of 02 bicycles for one hour simultaneously or use of 01 bicycle for two hours. Please note that the resort fee includes: - Wireless enhanced high speed internet access in the rooms and in public areas; - 2 welcome drinks per stay; - Access to the Shine Spa lounge and relaxing room, including dry sauna or steam room, with toiletries and locker; - 1 hour tennis courts daily with 2 rackets and balls; - 20% off on Shine Spa and Beauty Salon services; - 10% discount on lunch buffet; - Parking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.