Sheraton Lisboa Hotel & Spa

Very friendly and cheerful staff Breakfast very good

Our multiple-night stay at the Sheraton Lisboa Hotel & Spa was truly outstanding and exceeded every expectation we had. From arrival to departure, the hotel delivered a level of hospitality, professionalism, warmth, and consistency that represents the very best of luxury hotel experiences. The property itself is elegant, modern, immaculately maintained, and beautifully positioned within Lisbon. The guest rooms were exceptionally comfortable, the public spaces sophisticated and inviting, and every detail throughout the hotel reflected pride and operational excellence. The breakfast experience each morning was first class, with tremendous quality, variety, presentation, and attentive service. What elevated our stay from excellent to unforgettable, however, was the remarkable team of hospitality professionals who work throughout the hotel. Every interaction felt genuine, polished, and sincerely welcoming. There is clearly a culture within this hotel centered around caring for guests at the highest level. In particular, I would like to recognize General Manager Thierry Henrot for his extraordinary professionalism, visibility, leadership, and hospitality. It is rare to encounter a hotel leader so present, engaged, gracious, and genuinely passionate about both his guests and his team. Mr. Henrot represents everything great hospitality leadership should be. His attention to detail, warmth, and commitment to excellence are clearly reflected throughout the entire operation and in the pride demonstrated by his staff. The Sheraton Lisboa Hotel & Spa is a tremendous credit to the Sheraton brand and to the hospitality industry as a whole. We left deeply impressed, grateful for the experience, and looking forward to returning again in the future. Bravo to Thierry Henrot and the entire team for creating such a memorable stay.

Great location, wonderful gym facilities and pool and popcorn in the lobby! Also the staff were wonderful!