Sheraton Springfield Monarch Place Hotel

Emplacement idéal pour les spectacles et concerts du Springfield Symphony Hall Grande chambre et lit confortable

Convenient location

Room temperature control didn’t work well. Bolt on door didn’t work.

Location

Front desk staff were a little snobbish

Nice staff. Smiley and happy…

Overpriced, location is away from transit in a neighborhood that goes home at night. I am disgusted to pay 20 dollars a night for parking at 250 per night; which considering how old and plain the room was takes nerve… There’s basically no way to get here without a car and then it’s extra. Bad enough that the convention I attended arranged for a low budget breakfast buffet the didn’t even pull that off. The bread was still frozen in the middle. The scrambled eggs were unrecognizable. Crumbs of eggs. I’m guessing no eggs were lost in the process of making this breakfast. Then, they didn’t keep it up until the end of the time.

Staff was very nice and helpful

Having to pay for parking is ridiculous. Could not use the lobby bathroom without having a key, made it a very uncomfortable experience. Understand that Springfield is a high crime area but to go to a Sheraton and made to feel unsafe was beyond unacceptable/. Sheratons are beautiful hotels and if the area is not safe there should have been security and to charge for parking was ridiculous.

The staff were all amazing. Front desk was pleasant and attentive. Also very knowledgeable about the area.

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