Elegant Downtown Apartments

Property had a great location but wasn’t well maintained. Little things had not been kept up, pull out couch broken, latches on kitchen cupboards not working, shower lever broken, curtains only covered part of the windows etc.

A very comfortable, inviting atmosphere. Definitely worth checking out if you need a place to stay in Toronto!

The check in/out processes were difficult, vague, and outright frustrating. Our buzzer code never worked (it was never answered for us or customer support), making check in and checkout difficult. Both processes were not explained well. It took 30 minutes to get into the building and the same amount to leave. At check in (at 12a), we had to call to even figure out how to get in, double park, get access, go upstairs to get the key, circle the block to get into parking, then finally get up to the room. All of this after attempting to contact the owner/service person via the buzzer code. Had to call support and security let us in the elevator. At checkout, we were told simply to leave the key on the table. But we learned once we were stuck in the elevator that we couldn’t get to the parking level without the fob nor could we go back up to the room. Again, no answer with the buzzer code. Customer service was told by security that they couldn’t help us and customer service needed to send someone. Security ultimately got us access to the parking garage so we could make our flight. I was NEVER contacted by customer support to see if we were ok, checked out, inform us that they were sending help, etc. For all they know, we are still sitting in the lobby waiting to get our car!!

My worst experience of staying, two or three nights in a row, me and my family were unable to sleep due to the crazy loud noise from the next door, having party every night. On the first night I did not sleep at all as they had a party until 5am, and I talked to the property staff but they can’t solve the problem, even ask me to call 911by myself!

Excellent Location

Building security required the use of a fob. This allowed access to parking, the front door and the elevators. Ours worked only intermittently. When I tried to call support, they demanded a video of the fob NOT working. This led to significant frustration. I contacted both Global-Stay and Hotels.com without satisfaction in either case. I was not able to use the parking I paid for. When I requested a full refund with the intent of finding an alternate accomodation, I was denied because of the contract. If you have challenges, don't contact the building concierge, they will NOT help anyone on a "short-term" stay. In addition, the property was in significant disrepair. Water stains, flooring unsecured, and other items in poor repair. I know Toronto is expensive, but I expected more considering what we paid. Overall, this was a frustrating two-night stay in a convenient location.

Place was acceptable, being I was by myself and more tolerant. Small touch of a fresh bar of soap, a travel toothpaste in case I forgot or ran out.. which I did. The shower tiles are black so they show if they were thoroughly cleaned which they weren’t and the glass balcony was filthy dirty, which obstructed the beautiful view a little. Aside from that I guess good for $200 a nigh?!

Clean rooms. Nice property

nice place

The provided body wash and other items for ease of stay